Everything was handled well. Efficient, polite, capable!
5/16/2025
Kenneth M. VERIFIED CUSTOMER
Larry is solid with his word and commitment to customer service. He keeps me up to date on everything and went the extra mile to satisfy me. I hope to work with him more in the future when the need for servicing is required.
5/16/2025
Donald T. VERIFIED CUSTOMER
Your service, politeness, concern for the problem and its solution were excellent. In addition, your picking up, leaving a loaner car and then returning my car directly to my home was great. One detail made it just less than fully satisfactory. My car was returned with just 16 miles of range left. I was expected to replace the gas in the loaner vehicle, which I did not drive, but you returned mine empty. Please consider this in the future. Thanks.
5/16/2025
Cristal V. VERIFIED CUSTOMER
Lawrence did an amazing job!!
5/16/2025
Seungjae P. VERIFIED CUSTOMER
very nice and great service
5/15/2025
Stephen G. VERIFIED CUSTOMER
Lawrence is very professional and a pleasure to work with. He treats you with respect and gives you the feeling that he has your best interest in mind. Absolutely the type of person I prefer to do business with.
Lawrence = Aces
5/14/2025
Mina L. VERIFIED CUSTOMER
Absolutely outstanding service by Lawrence and the team! Lawrence was professional, efficient, and went above and beyond. I am very satisfied with the service at the Genesis of San Bruno.
5/14/2025
Lane C. VERIFIED CUSTOMER
As I explained to Lawrence, this was the first time in years that we have been satisfied with our experience at a Genesis dealership. Without getting into detail, we had nothing but issues with our local dealer before they closed. It was refreshing to feel valued as a customer and treated with kindness and respect. Lawrence is one of the kindest and most helpful representatives I have had the pleasure of speaking with in a dealership capacity. Thank you!
5/14/2025
Gail B. VERIFIED CUSTOMER
Lawrence delivered excellent customer service for my Genesis repairs. I would recommend him to others.
Best regards,
Gail B
5/13/2025
Arthur R. VERIFIED CUSTOMER
Great service. Nice people.
5/12/2025
Terese P. VERIFIED CUSTOMER
Doug was amazing
5/12/2025
Zachary S. VERIFIED CUSTOMER
This was my 4th time visiting for the same issue. Car was returned over an hour after quoted time.