Lawrence, was very helpful. I felt very comfortable with him and his knowledge about my service. He also answered all of my questions. I would request him only for future services.
4/25/2025
Eun Ae. VERIFIED CUSTOMER
Good service.
4/24/2025
Jae C. VERIFIED CUSTOMER
Service was not "luxury at all" it took 1 hour to check me in because only 1 advisor was working while service manager just scattered and did nothing. Very horrible service. Then they lied about how long it will take and made me waste 3 hours of my time. Will not recommend to anyone!
4/23/2025
Sriram K. VERIFIED CUSTOMER
Great service! And great communication from the team. Very seamless and just top notch service quality and work
4/23/2025
Carolyn L. VERIFIED CUSTOMER
Doug was great! Very helpful and took care of everything with ease. Genesis always has great service. I thank Doug for taking such good care of my car, which I love!
Thank you!
4/23/2025
Alexandr D. VERIFIED CUSTOMER
Liz is an amazing service advisor who goes above and beyond to take care of her customers!
4/22/2025
Al'Ai A. VERIFIED CUSTOMER
Doug was courteous from the beginning of our interaction. He understood the value of the investments that people make when choosing the Genesis line versus other options available at the dealership. He took the time to understand my needs and ensured that he answered all of my questions. Knowing that I was between overnight shifts, he adapted his communication style to accommodate my state of fatigue and was very clear about the next steps. He even anticipated when I would return to pick up the car.
This level of service is what I have been expecting from Genesis, and I am so glad that people like Doug are part of this dealership. His approach has completely changed the way I view the product I purchased and the future support I will seek from them. Thank you so much, Doug. You made this experience incredibly productive for me.
4/21/2025
Henry O. VERIFIED CUSTOMER
Great service
4/20/2025
Roland B. VERIFIED CUSTOMER
Happy to answer a survey. Both Lawrence and Richard were great to work with. Thank you!
4/19/2025
Chris B. VERIFIED CUSTOMER
Doug is the reason I’ll be back! Awesome
Service and it’s clear that he truly cares!
4/19/2025
Heather C. VERIFIED CUSTOMER
Lawrence did an excellent job. Keep me informed and gave me very courteous service. Excellent experience.
4/19/2025
Elizabeth W. VERIFIED CUSTOMER
Lawrence was great! All who I interacted with were professional and respectful. So much back up in the service department was very hard for them to help navigate their customers through, but I watched each of them, time and time again, show caring, professionalism with each customer!
4/18/2025
Heidi P. VERIFIED CUSTOMER
Doug does an excellent job explaining the process, what certain service cover, etc
4/18/2025
Joaquin C. VERIFIED CUSTOMER
There is no doubt that Genesis of San Bruno Service it is the best. Thank you Doug Robinson.
4/17/2025
Jennifer C. VERIFIED CUSTOMER
He was very communicative about time line.
4/17/2025
Jeffrey R. VERIFIED CUSTOMER
Great experience!
4/17/2025
Michael B. VERIFIED CUSTOMER
Lawrence was very thorough, professional and communicative. One of the best service experiences I have had with a car dealership. Thank you
4/16/2025
Mary C. VERIFIED CUSTOMER
Great job!
4/16/2025
Eric N. VERIFIED CUSTOMER
Very proactive as well as responsibe
4/16/2025
Donald B. VERIFIED CUSTOMER
I was very happy with my customer service rep. He did everything he could to help me. But you have serious customer service issues to deal with. My appointment was at 10:15 am, but I was back in my car around 3pm. I also waited 15 to 20 minutes after arrival before I met with a service rep.It was not his fault as he was meeting with someone else. The young lady at the door was not at all welcoming and didn't even show me which paper to sign in. I know that you are overwhelmed with service appointments because of the rescinding of dealerships in Northern California. Thathowever, does not preclude sensible scheduling for scheduled routine maintenance. Would you happy waiting in a doctor's office for 5 hours?
I love my Genesis and hope to drive it for many years. If you,and Genesis as a brand expect to compete in the luxury market, you will have to do much better than this.