Lawerence is great has always been very attentive and professional. Kevin Kung is unprofessional and rude. I was given a Honda to drive when I drive a Genesis which I was grateful to have a cat.
7/4/2025
Robert D. VERIFIED CUSTOMER
Ben was very professional and payed attention to the needs of my car. he was very knowledgeable and had my car finished within the time frame he quoted.
7/3/2025
Hoa P. VERIFIED CUSTOMER
Highly efficient operation with highly professional and friendly staff!
7/3/2025
Dalia Q. VERIFIED CUSTOMER
Ben provided excellent service and kept me informed on the status of my car. He was very mindful of my return trip home to Florida and worked diligently to ensure all involved in repair of my car understood the necessity of getting me back on road safely.
7/2/2025
Brian H. VERIFIED CUSTOMER
Only reason why i go to this location is because of Lawerence Lee. Absolute stellar service and care.
7/2/2025
Joe T. VERIFIED CUSTOMER
Lawrence was great with me.
7/1/2025
Kyung Ho. VERIFIED CUSTOMER
Ben delivered outstanding service, and I am fully satisfied.
6/29/2025
William K. VERIFIED CUSTOMER
Ben provided exceptional customer service.
An excellent experience.
6/28/2025
Dong Y. VERIFIED CUSTOMER
Thank you Lawrence for a wonderful service. Also Thanks to Rafa for helping me before my appointment.
6/28/2025
Beverly D. VERIFIED CUSTOMER
Lawrence was very professional and kept me informed every step of the way. He ensured all the work was done timely and he made sure I did not have any questions and was completely satisfied. Thanks Lawrence!
6/27/2025
Grant N. VERIFIED CUSTOMER
Great service!
6/26/2025
Mary Eleonor. VERIFIED CUSTOMER
The whole team was very responsive and helpful!
6/26/2025
Tae P. VERIFIED CUSTOMER
All was satisfactory.
6/25/2025
Edward L. VERIFIED CUSTOMER
Quick, efficient and courteous. I’m glad I came.
Not withstanding the above, I miss Liz. She made me a supporter of San Bruno Genesis
Ed LEWANDOWSKI
6/25/2025
Lewis K. VERIFIED CUSTOMER
Great job!
6/25/2025
Danielle G. VERIFIED CUSTOMER
Even though Ben recently started, he should be able to pull a car’s record to see the history and reason for visit.
I am not pleased with the customer service for the misalignment after my last visit and the lack of acknowledgment to resolve he issue that was caused by the rotation of tires at the last visit.
I am not please Ben said they will not charge me to correct the issue that the service dept caused in the first place.
And I am very upset it took over 1.5 yrs to resolve paint chipping away on my car all on its own.
6/23/2025
David E. VERIFIED CUSTOMER
Ben was great. However, two tires were low and the low tire pressure light came on. Now I can't get the indicator to go off. Also, I get the message that my car needs ser
You vicing.
Apparently it wasn't reset.
6/22/2025
Laura M. VERIFIED CUSTOMER
Ben is a problem solver with customer service as his priority.