Quick, efficient and courteous. I’m glad I came.
Not withstanding the above, I miss Liz. She made me a supporter of San Bruno Genesis
Ed LEWANDOWSKI
6/25/2025
Lewis K. VERIFIED CUSTOMER
Great job!
6/25/2025
Danielle G. VERIFIED CUSTOMER
Even though Ben recently started, he should be able to pull a car’s record to see the history and reason for visit.
I am not pleased with the customer service for the misalignment after my last visit and the lack of acknowledgment to resolve he issue that was caused by the rotation of tires at the last visit.
I am not please Ben said they will not charge me to correct the issue that the service dept caused in the first place.
And I am very upset it took over 1.5 yrs to resolve paint chipping away on my car all on its own.
6/23/2025
David E. VERIFIED CUSTOMER
Ben was great. However, two tires were low and the low tire pressure light came on. Now I can't get the indicator to go off. Also, I get the message that my car needs ser
You vicing.
Apparently it wasn't reset.
6/22/2025
Laura M. VERIFIED CUSTOMER
Ben is a problem solver with customer service as his priority.
6/22/2025
Hector J. VERIFIED CUSTOMER
Very courteous service.
6/21/2025
Theaster J. VERIFIED CUSTOMER
Excellent service
6/21/2025
Alfonso R. VERIFIED CUSTOMER
Hello,
Yes I’m very happy with the serviced that I received today from Lawrence or Larry Lee. From the time I walked in to the door until I picked up my vehicle. Larry was a top notch helping me and provided everything I needed for my vehicle. This is one of the reason I will come back and will definitely refer to others whenever they need servicing with their vehicle.
Thank you Lawrence/Larry Lee for an outstanding customer service.
Thank you,
A. Reyes
6/21/2025
Lionel M. VERIFIED CUSTOMER
Lawrence was very helpful, kind, courteous and knowledgeable. Thank you.
6/19/2025
Mina Y. VERIFIED CUSTOMER
great service. very helpful and direct and great listener. thanks
6/19/2025
Mike K. VERIFIED CUSTOMER
Lack of communication between the dealership and myself. I had to reach out every couple of days to get an update. The repair took over 3 weeks. The exterior of the car was not clean, the work order said the car was washed.
6/18/2025
Tae P. VERIFIED CUSTOMER
The two young new faces, Ben and Lawrence, were very kind to me and clients in general. Very willing and proactive to serve their customets.
6/18/2025
Frances L. VERIFIED CUSTOMER
San Bruno Genesis is the Best. The customer service made me feel very special and and that I matters as a customer. That happens to be extremely important to me. Many thanks to Lawrence and Richard….
Frannie La Day
6/14/2025
Kristine W. VERIFIED CUSTOMER
Great service and communication !
6/12/2025
Felix S. VERIFIED CUSTOMER
Yes I was fully and completely satisfied, my vehicle was done in such a timely manner and the customer service experience was deloghtful, it's always a pleasure to come and get my car serviced for all needs here at Genesis of San Bruno
6/12/2025
Lucia C. VERIFIED CUSTOMER
Excellent.
6/12/2025
Hilda P. VERIFIED CUSTOMER
The service took much longer than estimated. Was quoted 1.5hrs, but ended up closer to 4hrs.
6/12/2025
Rafael C. VERIFIED CUSTOMER
It did take sometime for someone to come up to me to help. I had to go to somebody to ask for attention.
6/10/2025
Reed T. VERIFIED CUSTOMER
Dealership had my car for almost a month and the day after I picked it up the check engine light was ba k on with more problems than when it was brought in. This on top of the fact that they are are overpriced. I will not be going back there in the future.