Lawrence was super helpful and professional, he went above and beyond for his customers.
8/2/2025
Dana M. VERIFIED CUSTOMER
I rate your service very highly.
8/1/2025
Shirley T. VERIFIED CUSTOMER
Speechless
8/1/2025
Knute J. VERIFIED CUSTOMER
I dropped my vehicle off at 830am for my appt but they did not call for pick up and when I came back around 615pm I was told that there were not enough technicians to work on my vehicle.
7/31/2025
Kum B. VERIFIED CUSTOMER
LEE's service was perfact and very kind person.
7/30/2025
Ted S. VERIFIED CUSTOMER
Service done timely and concierge service worked out well this time
7/27/2025
Julian S. VERIFIED CUSTOMER
Good job by all.
7/27/2025
Tager S. VERIFIED CUSTOMER
Delivered service promptly as promised. Updated regularly. Very cooperative and polite.
7/27/2025
Deluchi C. VERIFIED CUSTOMER
I have still don’t have my car back and can’t get anyone to help me.
7/25/2025
Myungok S. VERIFIED CUSTOMER
Thanks Lawrence. Please correct my email to
7/24/2025
Joel K. VERIFIED CUSTOMER
Service was on time and I’m completely satisfied
7/24/2025
Kenneth E. VERIFIED CUSTOMER
Lawrence did a great job in keeping me informed of all of the details of my service.
7/24/2025
Deb C. VERIFIED CUSTOMER
Lawrence was professional, friendly, and made promises that he could keep. My car was on time and he called me to update on the status of my car. 10 out of 10!
7/23/2025
Nick H. VERIFIED CUSTOMER
Don’t bother contacting me. I was able to get of owning the GV60 lemon so no longer need to deal with the
7/22/2025
Rafael C. VERIFIED CUSTOMER
No follow up or updates on status of my car on the day of service. No response to three texts from me that afternoon asking about status and whether I would get my car back that day. (I didn’t and no one told me I wouldn’t.) Busy signal on the number the text came from when I tried to call. He was more responsive to texts the next morning. Two out of ten on my rating scale. Not just him. My overall experience with service at Genesis of San Bruno has been negative. This includes communications, customer interface at the service center and the App and MyGenesis not being properly synced. You’re making excellent cars, but I’m having a harder time recommending you if the service experience doesn’t improve significantly in the next few months.
7/18/2025
Rishabh S. VERIFIED CUSTOMER
Lawrence provided great service and is very knowledgeable!
7/18/2025
John E. VERIFIED CUSTOMER
The entire service team really went out of their way to make sure we received the best service. Lawrence Lee and Elizabeth, Service Manager, went the extra mile. These are the the people that make owning a Genesis and Hyundai well worth it. Thank you for taking care of us.
7/18/2025
Charles K. VERIFIED CUSTOMER
The valet service was beyond my expectation. I knew at every point who and where my pickup person was, along with a picture of him and the type of vehicle he was arriving in. Retuning the vehicle was similar and very professional. I’d give this service a 12 out of 10. ????
7/18/2025
Paul O. VERIFIED CUSTOMER
Great Service best ever
7/17/2025
Curtis W. VERIFIED CUSTOMER
Lawrence was organized, efficient and very pleasant- kept me informed regarding progress.