After some unexpected events and miscommunication, Rafa ultimately handled the situation well. He was very understanding and patient.
9/11/2025
Riddhi D. VERIFIED CUSTOMER
Rafa was awesome! Thanks! ????????
9/11/2025
Md I. VERIFIED CUSTOMER
Michael is great, did more than my expectations.
9/10/2025
Jennae J. VERIFIED CUSTOMER
David who picked up and delivered my vehicle was kind, detailed and I really appreciated his service. Richard was also helpful with scheduling the courtesy car.
The service team has failed me on multiple occasions. They had my car for more than 3 weeks and I only received one call the first week with an update that they were still trying to diagnose the problem. I reviewed my invoice and the diagnosis was a missing bolt on the AC bracket. It was special ordered on 9/4 and my vehicle was returned to me on 9/5. Does it take 3 weeks and 4 attempts over 4 months to replace a bolt on a brand new car? I would not recommend Genesis to anyone based on the service experience I have had to date. It has been very poor for a luxury vehicle.
9/8/2025
Derrick R. VERIFIED CUSTOMER
It’s great to have Elizabeth back. Things went so much smoother than with my last service. She’s a real asset and I look forward to working with her again
9/8/2025
Alvin T. VERIFIED CUSTOMER
Great service. Thank you
9/7/2025
Daniel K. VERIFIED CUSTOMER
Great service
9/7/2025
Christopher D. VERIFIED CUSTOMER
Super quick response
9/6/2025
Alina M. VERIFIED CUSTOMER
I am very happy with customer service of Genesis San Bruno, this time with Lawrence. Thank you for everything
9/5/2025
Nicholas G. VERIFIED CUSTOMER
Very satisfying experience this visit.
9/5/2025
Edmund A. VERIFIED CUSTOMER
Thanks Rafa for his great service. He was very patient and helpful. I am very satisfied with his excellent service.
9/4/2025
John R. VERIFIED CUSTOMER
Completely satisfided
8/31/2025
Deanna H. VERIFIED CUSTOMER
Great team. Very accommodating and communicative.
8/31/2025
Mark M. VERIFIED CUSTOMER
Elizabeth is the most awesome representative Genesis could possibly have. Responsive, kind, informative and knowledgeable. She should be running the place!
8/30/2025
Joseph C. VERIFIED CUSTOMER
Only feedback would be to make sure technitions grease marks inside car are cleaned prior to customer picking up car.
8/30/2025
Richard L. VERIFIED CUSTOMER
Good service thanks
8/28/2025
Henry O. VERIFIED CUSTOMER
I was very happy with the service and Elizabeth answered everything I asked
8/28/2025
Gustave M. VERIFIED CUSTOMER
OK
8/28/2025
Rajen P. VERIFIED CUSTOMER
Very good service experience
8/27/2025
Mark G. VERIFIED CUSTOMER
Liz was great. The service was exceptional! The car was done on time washed and ready to go when I arrived to pick it up. Great job all the way around.