The communication regarding the return of my car via valet and ETA couldve improved.
10/17/2025
Vincent S. VERIFIED CUSTOMER
Elizabeth goes above and beyond for her customers. It's why I only go to her from my Genesis needs!
10/16/2025
Heather C. VERIFIED CUSTOMER
Great job!
10/15/2025
Frank F. VERIFIED CUSTOMER
Elizabeth is a good job!
10/15/2025
Annie K. VERIFIED CUSTOMER
Lawrence was very helpful.
10/15/2025
Larry I. VERIFIED CUSTOMER
Michael was very kind and courteous
10/15/2025
Marylin M. VERIFIED CUSTOMER
good job
10/13/2025
Leung K. VERIFIED CUSTOMER
Okay
10/11/2025
Shirley T. VERIFIED CUSTOMER
I’m afraid it’s just hopeless
10/11/2025
Vincent C. VERIFIED CUSTOMER
In person, I've always received warm welcomes and feel taken care of at the dealership so my service experiences with the advisors have all been pretty great. The only issues I have with the service department are that 1. it's so busy it's pretty hard to get a hold of someone on the phone most of the time, 2. scheduling service is still cumbersome since there isn't an automated online self service scheduling system (I still need to receive a call to schedule service), and 3. most importantly, the service technicians often forget to lock my car when parked in the lot overnight as I get notifications on my app to lock the doors. This is especially important for EVs because it drains the 12V battery every time it tries to send a notification to lock the doors, and because it's obvious that the doors are unlocked since the handles pop out (in case anyone is wandering the open lot at night).
10/9/2025
Anne H. VERIFIED CUSTOMER
Great service from Liz as usual! Always a pleasure.
10/9/2025
Farbod N. VERIFIED CUSTOMER
Great job , thanks for your smooth service
10/9/2025
Joe T. VERIFIED CUSTOMER
Appreciate the great service as always!
10/8/2025
Donald B. VERIFIED CUSTOMER
Lawrence met us at the door and quickly checked us in. The work was done on time and the car was clean. Lawrence was friendly, professional and helpful. Top marks.
10/8/2025
Johann Y. VERIFIED CUSTOMER
Lawrence took great care of my car. Thanks brotha!
10/8/2025
James K. VERIFIED CUSTOMER
Lawrence was a pleasure to work with. He was friendly, prompt and gave me lots of status updates on what was going on.
10/8/2025
Nicholas S. VERIFIED CUSTOMER
The valet service was fantastic! On time and very well organized.
10/5/2025
Grace H. VERIFIED CUSTOMER
Lawrence was a remarkable person. He goes above and beyond my expectation because I didn’t even wait for a long time on their Service office. He is avery accommodating and makes you feel important as soon as you arrived. I will not hesitate to recommmend Hyundai/Genesis to my family and friends because their service is very, very excellent. The pople in their Service department office are very pleasant and respectful and guided and answered me on whatever questions I asked.