I was informed when the driver will pick up my car and will be bring it back. He was on time. The service tech send me a text explaining what will be done to the car and when the work was completed I received a note that the listed work was completed. Everything was done professionally. I was very satisfied
9/13/2025
Silvia C. VERIFIED CUSTOMER
Good costumer service, fast and quality
9/11/2025
Neelam B. VERIFIED CUSTOMER
Appreciate it.
9/11/2025
Theresa L. VERIFIED CUSTOMER
Rafael was my advisor this time — he went above and beyond to provide a wonderful experience.
9/11/2025
Alexander K. VERIFIED CUSTOMER
After some unexpected events and miscommunication, Rafa ultimately handled the situation well. He was very understanding and patient.
9/11/2025
Riddhi D. VERIFIED CUSTOMER
Rafa was awesome! Thanks! ????????
9/11/2025
Md I. VERIFIED CUSTOMER
Michael is great, did more than my expectations.
9/10/2025
Jennae J. VERIFIED CUSTOMER
David who picked up and delivered my vehicle was kind, detailed and I really appreciated his service. Richard was also helpful with scheduling the courtesy car.
The service team has failed me on multiple occasions. They had my car for more than 3 weeks and I only received one call the first week with an update that they were still trying to diagnose the problem. I reviewed my invoice and the diagnosis was a missing bolt on the AC bracket. It was special ordered on 9/4 and my vehicle was returned to me on 9/5. Does it take 3 weeks and 4 attempts over 4 months to replace a bolt on a brand new car? I would not recommend Genesis to anyone based on the service experience I have had to date. It has been very poor for a luxury vehicle.
9/8/2025
Derrick R. VERIFIED CUSTOMER
It’s great to have Elizabeth back. Things went so much smoother than with my last service. She’s a real asset and I look forward to working with her again
9/8/2025
Alvin T. VERIFIED CUSTOMER
Great service. Thank you
9/7/2025
Daniel K. VERIFIED CUSTOMER
Great service
9/7/2025
Christopher D. VERIFIED CUSTOMER
Super quick response
9/6/2025
Alina M. VERIFIED CUSTOMER
I am very happy with customer service of Genesis San Bruno, this time with Lawrence. Thank you for everything
9/5/2025
Nicholas G. VERIFIED CUSTOMER
Very satisfying experience this visit.
9/5/2025
Edmund A. VERIFIED CUSTOMER
Thanks Rafa for his great service. He was very patient and helpful. I am very satisfied with his excellent service.