My service advisor, Elizabeth, always strives to deliver the best customer experiences. I know it’s not easy, but her efforts unfailingly exceed my expectations.
Thank you very much for your service, Elizabeth!
9/21/2025
Tuan T. VERIFIED CUSTOMER
Job well done and thanks
9/21/2025
Kayne D. VERIFIED CUSTOMER
My last experience with Genesis of San Bruno wasn't great, but everything went smoothly this time. I was in and out quickly. Lawrence was very professional and explained things well.
9/20/2025
Racquelina Y. VERIFIED CUSTOMER
Lawrence Lee provided great customer service, professional, yet appears friendly and easy to get along. Thank you!
9/19/2025
Jeff C. VERIFIED CUSTOMER
Lawrence was great. Whole team was responsive and on it. That's the expectation but it wasn't the case the last time. Last time it was horrendous. So you deserve to be commended for the vast improvement. Fix your phone system and get a real person to answer the phones. The phone situation was as bad as last time. Needs a lot of work. Shouldn't be a hard fix. Pay to have people support the staff. They are the front line and if the process starts out poorly you are already in a losing position.
9/19/2025
Jamie D. VERIFIED CUSTOMER
Thank you for picking up my car and services .
9/19/2025
Hani T. VERIFIED CUSTOMER
Elizabeth was truly outstanding… she did everything I needed and went out of her way to make sure everything was done correctly
9/18/2025
Kumar S. VERIFIED CUSTOMER
Excellent service.
9/18/2025
Donna Y. VERIFIED CUSTOMER
Fantastic communication and updates on the service progress. Very happy I decided to stay with San Bruno. Thanks ????
9/18/2025
Rahul B. VERIFIED CUSTOMER
Certainmy, Lawerencewas great
9/17/2025
Xiangyang W. VERIFIED CUSTOMER
Friendly, patient, and professional
9/17/2025
Raymond L. VERIFIED CUSTOMER
Thanks Liz! Completely satisfied!
9/16/2025
Paul F. VERIFIED CUSTOMER
Good communication and a great team.
9/14/2025
Nikhil S. VERIFIED CUSTOMER
Amazing
9/14/2025
Alex R. VERIFIED CUSTOMER
Lawrence was communicative and great!
9/13/2025
Skyler M. VERIFIED CUSTOMER
Lawrence deserves a raise!
9/13/2025
Ohan M. VERIFIED CUSTOMER
I was informed when the driver will pick up my car and will be bring it back. He was on time. The service tech send me a text explaining what will be done to the car and when the work was completed I received a note that the listed work was completed. Everything was done professionally. I was very satisfied
9/13/2025
Silvia C. VERIFIED CUSTOMER
Good costumer service, fast and quality
9/11/2025
Neelam B. VERIFIED CUSTOMER
Appreciate it.
9/11/2025
Theresa L. VERIFIED CUSTOMER
Rafael was my advisor this time — he went above and beyond to provide a wonderful experience.