Genesis of San Bruno Auto Repair Service

I’m very satisfied with the service I received. Danny was extremely helpful, friendly, and patient. He took the time to answer all my questions and made the whole experience pleasant. Highly recommended!

Lawrence was great. It was clear he works really hard.

Danny is the type of person you want your customer’s first impression to be based on especially while establishing a luxury brand. Friendly, knowledgeable and attendant. Not to mention he remembers your name.

Lawrence is always friendly and professional. Appreciate working with him on my vehicle.

great service, excellent communication. Outstanding, thanks

Lawrence provided exemplary customer service and communication during my service appointment and kept me up to date on the status of my vehicle. The repair was done swiftly and transparently.

Lawrence Lee was friendly, professional, and went beyond to help me. Great team member

Danny was amazing taking care of my car. He went above and beyond by providing a loaner car on such short notice.

So glad to get “Coco,” our GV60, back with all the repairs and recalls completed. Thanks, too, for giving him a bath! He needed it! ????

Lawrence Lee is always very professional, courteous, organized, super-helpful and welcoming. I’ve worked with him before and have always consistently enjoyed excellent customer service. Genesis of San Bruno is lucky to have him on staff. He is really good with all customers, pleasant and kind.

Lawrence was great! Very professional, helpful, and answered all of my concerns in a timely manner.

Service was exceptional!

The valet service in the day of pick up and drop off was satisfactory.

Had fun and got answers I needed. Good experience worthy of Genesis!

Great support from Danny

Thank you. Overall service was great.

I recently had my vehicle serviced at the Genesis service department, and the experience exceeded my expectations from start to finish. From the moment I arrived, Lawrence was welcoming, professional, and attentive. The check-in process was smooth and efficient, and I appreciated how clearly everything was explained—no confusion, no pressure, just straightforward communication. What really stood out was the level of care and attention to detail Lawrence provided . He kept me updated throughout the process, making sure I knew exactly what was being done and why. It’s clear they take pride not just in their technical work, but in delivering a premium customer experience that matches the Genesis brand. The waiting area was clean, comfortable, and thoughtfully designed. I had to leave for work immediately so Lawrence was kind enough to provide a loaner as well. Even small touches—like timely updates and a genuine willingness to answer questions—made a big difference. When I got my vehicle back, it was running perfectly and returned in excellent condition. It’s reassuring to know that your car is in capable hands, and even more so when the entire experience feels seamless and stress-free. Thanks Lawrence and staff!!! Overall, the Genesis service department delivers a level of professionalism and customer care that’s hard to find. I wouldn’t hesitate to return and would highly recommend them to anyone looking for reliable, high-quality service.

Danny was extremely helpful and very professional. I’d hope Danny helps me every time I make a visit to the service center.

Danny is awesome!

Lawrence was great and this experience I have to say was the BEST car maintenance experience I’ve ever had. I was prepared to wait all-day but it took less than 3 hours! Lawrence explained everything that was done to the car and I felt truly at ease knowing that the car is good. He knew I had a 1.5hr drive just coming here from Santa Rosa and made sure he got my car out as soon as he could. The car wash and cleaning inside was a pleasant surprise. Later that day, a total stranger walked up to me and complimented the car saying how beautiful it is. I love this car and the experience I had with Lawrence really solidifies my plan in getting another genesis in the future.