Appreciated Danny’s explanation and assistance on the recommended services for my vehicle.
4/18/2026
Jeff S. VERIFIED CUSTOMER
Lawrence was amazing! Above and beyond. What great service and communication. Thank you Lawrence!
4/16/2026
Mikita T. VERIFIED CUSTOMER
It took 5 weeks to do diagnostics that should take 1 day
4/16/2026
Winnie H. VERIFIED CUSTOMER
Big thank you to the team at the Service Department of Genesis San Bruno.
Primarily, i would like to thank Lawrence Lee for his patience and professionalism. I am able to instill my trust in him because he is responsive, takes the time to make sure i understand what is going on and provides excellent service. He is warm and helpful and always greeting everyone with a smile. He pays attention to detail and turns a headache situation into a manageable situation. What a lovely staff you have and thanks for all the care that was provided for my vehicle.
4/12/2026
Myungok S. VERIFIED CUSTOMER
Thanks
4/12/2026
Alison L. VERIFIED CUSTOMER
I'm happy to say good things about Lawrence!
4/11/2026
Raymond A. VERIFIED CUSTOMER
They were on time, pleasant, and professional
4/10/2026
Grigoriy A. VERIFIED CUSTOMER
Danny is great. He addressed ALL my concerns in very professional manner and timely facion. Maria is also very good and a pleasure to deal with. Also many thanks going to Luis Marrieta.
4/8/2026
West Coast. VERIFIED CUSTOMER
Hi. They did not wash and vacuum my vehicle as noted. Thank you.
4/8/2026
Victor H. VERIFIED CUSTOMER
This service, I had a number of atypical questions around my GV60 that I was a bit embarrassed to ask. I did anyway. I appreciated the patience and the care my service representative, Lawrence, exercised in helping me sort through my issues. I also appreciated that it was possible to use the service department’s Valet service free of charge. That saved me the time and effort of having to commute down to San Bruno for service.
4/7/2026
Robert S. VERIFIED CUSTOMER
Lawrence was great.
4/5/2026
Andrew K. VERIFIED CUSTOMER
Lawrence was a great
4/4/2026
Jeffrey H. VERIFIED CUSTOMER
Danny was very thorough and exhibited excellent customer service skills. Having owned Lexus the past 2 decades, my first encounter with Danny and Genesis exceeded by far the level of service I received at Lexus. Thank you
4/4/2026
Theresa L. VERIFIED CUSTOMER
Danny provided 5 star service, he’s amazing!
Kept me up to date and communicated everything that was done for my service. I am very satisfied with the experience he provided and look forward to the next time I come in for my next service.
4/3/2026
David E. VERIFIED CUSTOMER
Best service yet from Genesis.
4/3/2026
Toma B. VERIFIED CUSTOMER
Lawrence is the man for real!
4/2/2026
Bryant B. VERIFIED CUSTOMER
Thank you Danny!
Our first experience at Genesis of San Bruno was very nice!
We will be happy to complete the survey when we receive it.
4/1/2026
Gyuri K. VERIFIED CUSTOMER
He was professional, organized, and very helpful. He answered all my questions and made the process smooth. Excellent service.
4/1/2026
Reginald S. VERIFIED CUSTOMER
Service was fine and efficient. Communication was good