Danny and the overall service was great. The problem is that it was next to impossible to talk to a customer service person to schedule my visit. I tried calling multiple times, no one picked up. I left a message, and got no follow up.
7/1/2026
Brent Victor. VERIFIED CUSTOMER
Very happy with the service.
Danny, Mari, and the valet drivers did an excellent job.
Thank you.
6/30/2026
Melissa L. VERIFIED CUSTOMER
Lack of communication. I had a set appointment and it took them 4 hours to complete an oil change and basic service. When my car got out of detailing the team failed to completely dry my car.
6/30/2026
Mary L. VERIFIED CUSTOMER
Danny was not in communication with me regarding the status of my maintenance. When the valet returned my car to my house there was damage. When I called Danny he had no idea the car was with me. Danny promised to call me the next day with an update at 8:15 - but did not call. I texted him at 8:45 - he called after getting my text. He never updated me on the status of my car at the body shop. When my car was ready he told me I was to work with Service Mgr Mike - Mike had no idea I was told that. Danny promised to provide body shop documentation and that Mike would review with me. Mike again had not been told that - the body shop information was not provided. I had no problem with Mike. All in all it was a bad experience with San Bruno Genesis.
6/30/2026
Chinemerem I. VERIFIED CUSTOMER
Completely satisfied with my service experience with Lawrence. He was super sweet and down to earth. Made it so I don’t spend so much time waiting. Thank you very much
6/28/2026
James J. VERIFIED CUSTOMER
Lawrence was super helpful!
6/27/2026
Edmund A. VERIFIED CUSTOMER
I am 100% satisfied with Lawrence service. He is as usual very friendly and helpful.
6/27/2026
Patricia J. VERIFIED CUSTOMER
We are very happy and appreciative with the service we received.
6/26/2026
Kenneth E. VERIFIED CUSTOMER
Appreciate the great service Lawrence Lee provided!
6/26/2026
Joshua M. VERIFIED CUSTOMER
Danny was extremely attentive and accommodating. I have had some negative experiences with the service department at this dealership in the past, but gave this one more try. Danny made me feel much better about this and I am much more likely to come back now.
6/25/2026
Jaqueline Rodrigues. VERIFIED CUSTOMER
Still waiting for a response to my issue. I’ve called now 3 times to follow up. The notifications for service due are incorrect. . I took it in to fix this not to have the car serviced after only 7 months of the prior service. The notifications need to be readjusted.
6/25/2026
Martinez Luis. VERIFIED CUSTOMER
Thank you for being so welcoming and offering me great service! Customer service is outstanding from everyone at San Bruno Genesis! Keep up the great work.
6/24/2026
Gail B. VERIFIED CUSTOMER
Lawrence did a great job working with me!
6/23/2026
Nathaniel S. VERIFIED CUSTOMER
Lawrence was great regarding his customer service skills and his updates as to the status of our vehicle
6/23/2026
Matthew A. VERIFIED CUSTOMER
Great service attention to detail and a pleasure to deal with.
6/21/2026
Michele B. VERIFIED CUSTOMER
Danny was so welcoming and helpful. I told him I was meeting friends for lunch and he was able to get my car serviced in a timely manner. He was very thorough going over what need to be done and what was done. This is a very thoughtful dealership.
6/19/2026
Barbora B. VERIFIED CUSTOMER
Danny was very pleasant to deal with. Nicely followed up when it was time to come back to the service center. Took his time to explain everything. I didn't feel rushed. He also seemed to have good relationship with his coworkers as he was communicating.
6/19/2026
Gregory B. VERIFIED CUSTOMER
Professional respectful and very personable. Great experience.
6/18/2026
Khoa D. VERIFIED CUSTOMER
I specifically requested that the service department replicate my problem by charging the car at 8kw on level 2. Instead, the tech only checked diagnostic codes and charged at 6kw which was not high enough to replicate the issue I was experiencing.
6/17/2026
Ron D. VERIFIED CUSTOMER
Attentive and pleasant staff (Lawrence and Maria) to greet you and walk me through my car maintenance process.
Thank you very much,
Ron W Davidsmeier