Genesis of San Bruno Auto Repair Service

Danny is great. He addressed ALL my concerns in very professional manner and timely facion. Maria is also very good and a pleasure to deal with. Also many thanks going to Luis Marrieta.

Hi. They did not wash and vacuum my vehicle as noted. Thank you.

This service, I had a number of atypical questions around my GV60 that I was a bit embarrassed to ask. I did anyway. I appreciated the patience and the care my service representative, Lawrence, exercised in helping me sort through my issues. I also appreciated that it was possible to use the service department’s Valet service free of charge. That saved me the time and effort of having to commute down to San Bruno for service.

Lawrence was great.

Lawrence was a great

Danny was very thorough and exhibited excellent customer service skills. Having owned Lexus the past 2 decades, my first encounter with Danny and Genesis exceeded by far the level of service I received at Lexus. Thank you

Danny provided 5 star service, he’s amazing! Kept me up to date and communicated everything that was done for my service. I am very satisfied with the experience he provided and look forward to the next time I come in for my next service.

Best service yet from Genesis.

Lawrence is the man for real!

Thank you Danny! Our first experience at Genesis of San Bruno was very nice! We will be happy to complete the survey when we receive it.

He was professional, organized, and very helpful. He answered all my questions and made the process smooth. Excellent service.

Service was fine and efficient. Communication was good

Danny was very responsive and courteous. I am very pleased.

Danny went above and beyond! I cannot thank him enough for an exceptional service!

Lawrence was of great help and loved the maintenance work he did on my GV70. Kudos and thank you :)

The entire glass replacement process was far from smooth. From day one, when I first reported the damage and began communicating with the representative, I requested a quote to be sent to me by email at least three times. Although he assured me he would send it, I never received anything before he realized a new piece of glass needed to be ordered. At that point, he gave me an estimated timeline of 30 days for the glass to arrive. I understood that pricing might not have been available yet, so I waited for over 30 days. When I didn’t hear back, I tried contacting your team, which was also a frustrating experience in terms of booking and communication. When I was finally able to speak with him again and raised the same issue, his immediate response was, “I’ve never said something like that. I’ve never promised anything for 30 days,” delivered in a rather demanding tone. It’s possible he confused my case with another customer’s, but regardless, that was not a respectful way to respond. It seemed he had lost track of the situation, as he then suggested I bring the car back to the shop for another inspection. Although this was inconvenient and time-consuming, I complied. On the day of the appointment, the team was unable to begin work immediately, which I understand, as you may not be able to keep vehicles overnight. As a result, I had to take the car home and schedule yet another appointment for the actual replacement. On the day of service, my partner dropped off the car and was told it would be ready that same afternoon. However, she received no updates until the end of the day, when she was informed that the job could not be completed and would be continued the next morning. We do appreciate the valet service provided. Additionally, the representative had promised that the interior would be vacuumed and the exterior washed before returning the car. Unfortunately, the car was returned in worse condition than before. Three suggestions for improvement: 1. Please streamline and improve the booking and communication process. 2. A more reliable tracking system may help representatives manage cases more effectively. 3. Please avoid making commitments that cannot be fulfilled.

Great service

My service advisor was excellent

Very satisfied. Danny Ladue kept me informed during the service of my vehicle. He was very pleasant and service oriented.

I am very happy with my very first service at Genesis Dan Bruno. Friendly, kind and welcoming staff!