Great updates and communication about car service. It was picked up via valet service. Excellent job overall. Also big thanks to Liz Czahar for taking care of my other Genesis GV80 car the day before.
10/4/2025
Ramchand N. VERIFIED CUSTOMER
Lawrence went above and beyond to give a great experience getting my cat service. Cool dude, will come back to this service center because of him
10/3/2025
Frank F. VERIFIED CUSTOMER
Elizabeth always has a good job she continually keeps you informed she follows up with what’s going on with the car is always concerned about return car clean ……. She cares.!
10/2/2025
George C. VERIFIED CUSTOMER
All service as promised and expected. Service manager on down.
10/2/2025
Matthew V. VERIFIED CUSTOMER
Elizabeth is highly conscientious and always goes above and beyond the call of duty! I am extremely grateful for all of her efforts each time that I have had to bring my car in for service. She is a gem!
9/30/2025
Marylin M. VERIFIED CUSTOMER
well done
9/30/2025
Mark M. VERIFIED CUSTOMER
Liz Czahar is the absolute best. Kind, helpful and knowledgeable she should be running the place! She knows everything about my car and is able to provide thoughtful expert recommendations. I'm grateful for Liz's assistance!
9/29/2025
Anne H. VERIFIED CUSTOMER
Liz is great! She spotted a serious problem with our old tires which needed replacing and worked with us on getting our damaged wheels done by your welding shop. She’s always a pleasure to work with!
9/28/2025
John L. VERIFIED CUSTOMER
Elizabeth went above and beyond with our recent service visit. Although the issue is yet to be resolved, Elizabeth was fantastic! The usual rub on Genesis is "Cars are great, service is terrible", but I've yet to find that to be true.
9/27/2025
William C. VERIFIED CUSTOMER
Lawrence did a great job, estimated the time of service accurately and made sure my request not to wash the car was followed. Very happy with the service
9/27/2025
Manish K. VERIFIED CUSTOMER
Great service overall. Thanks!
9/26/2025
Sharon S. VERIFIED CUSTOMER
Lawrence was great. We love our GV60.
We purchased our Genesis in Santa Rosa CA but service there is no longer available! So much for concierge service ????♀️
We have to drive 60+ miles around an hour n a half each way for recalls n service. Very very very inconvenient. If you can correct that we’d be most appreciative.
9/26/2025
Rakesh P. VERIFIED CUSTOMER
“Elizabeth Czahar provided excellent service. She was professional, attentive, and made the entire process smooth and stress-free. I’m very satisfied with the experience and would highly recommend her.”
9/26/2025
Christel K. VERIFIED CUSTOMER
Could not have been more satisfied with the service!
9/26/2025
Charlene S. VERIFIED CUSTOMER
Lawrence was very pleasant and professional.
9/26/2025
Nathaniel S. VERIFIED CUSTOMER
Sooo happy the valet service is up and running and Lawrence was great to work with
9/25/2025
Colin R. VERIFIED CUSTOMER
Excellent and friendly service
9/25/2025
Khari B. VERIFIED CUSTOMER
Liz did an amazing job and was super helpful! She was honestly one of the best customer service people I have had in a while. She made me really want to come back and made an originally difficult process very seamless and enjoyable. Liz is the best and is the main reason I will be coming back. She deserves a raise or something for her hard work and dedication to her work.
9/24/2025
Donna Y. VERIFIED CUSTOMER
Michael gave me lots of good communication on how they were addressing my car's problem.
9/23/2025
Alex R. VERIFIED CUSTOMER
The team replaced my phone button with a new unit and the new one works worse than the original one.