Lawrence met us at the door and quickly checked us in. The work was done on time and the car was clean. Lawrence was friendly, professional and helpful. Top marks.
10/8/2025
Johann Y. VERIFIED CUSTOMER
Lawrence took great care of my car. Thanks brotha!
10/8/2025
James K. VERIFIED CUSTOMER
Lawrence was a pleasure to work with. He was friendly, prompt and gave me lots of status updates on what was going on.
10/8/2025
Nicholas S. VERIFIED CUSTOMER
The valet service was fantastic! On time and very well organized.
10/5/2025
Grace H. VERIFIED CUSTOMER
Lawrence was a remarkable person. He goes above and beyond my expectation because I didn’t even wait for a long time on their Service office. He is avery accommodating and makes you feel important as soon as you arrived. I will not hesitate to recommmend Hyundai/Genesis to my family and friends because their service is very, very excellent. The pople in their Service department office are very pleasant and respectful and guided and answered me on whatever questions I asked.
10/4/2025
Ella L. VERIFIED CUSTOMER
Lawrence was very helpful.
10/4/2025
Brandon A. VERIFIED CUSTOMER
Lawrence Lee did a fantastic job!
10/4/2025
Alexandr D. VERIFIED CUSTOMER
Great updates and communication about car service. It was picked up via valet service. Excellent job overall. Also big thanks to Liz Czahar for taking care of my other Genesis GV80 car the day before.
10/4/2025
Ramchand N. VERIFIED CUSTOMER
Lawrence went above and beyond to give a great experience getting my cat service. Cool dude, will come back to this service center because of him
10/3/2025
Frank F. VERIFIED CUSTOMER
Elizabeth always has a good job she continually keeps you informed she follows up with what’s going on with the car is always concerned about return car clean ……. She cares.!
10/2/2025
George C. VERIFIED CUSTOMER
All service as promised and expected. Service manager on down.
10/2/2025
Matthew V. VERIFIED CUSTOMER
Elizabeth is highly conscientious and always goes above and beyond the call of duty! I am extremely grateful for all of her efforts each time that I have had to bring my car in for service. She is a gem!
9/30/2025
Marylin M. VERIFIED CUSTOMER
well done
9/30/2025
Mark M. VERIFIED CUSTOMER
Liz Czahar is the absolute best. Kind, helpful and knowledgeable she should be running the place! She knows everything about my car and is able to provide thoughtful expert recommendations. I'm grateful for Liz's assistance!
9/29/2025
Anne H. VERIFIED CUSTOMER
Liz is great! She spotted a serious problem with our old tires which needed replacing and worked with us on getting our damaged wheels done by your welding shop. She’s always a pleasure to work with!
9/28/2025
John L. VERIFIED CUSTOMER
Elizabeth went above and beyond with our recent service visit. Although the issue is yet to be resolved, Elizabeth was fantastic! The usual rub on Genesis is "Cars are great, service is terrible", but I've yet to find that to be true.
9/27/2025
William C. VERIFIED CUSTOMER
Lawrence did a great job, estimated the time of service accurately and made sure my request not to wash the car was followed. Very happy with the service
9/27/2025
Manish K. VERIFIED CUSTOMER
Great service overall. Thanks!
9/26/2025
Sharon S. VERIFIED CUSTOMER
Lawrence was great. We love our GV60.
We purchased our Genesis in Santa Rosa CA but service there is no longer available! So much for concierge service ????♀️
We have to drive 60+ miles around an hour n a half each way for recalls n service. Very very very inconvenient. If you can correct that we’d be most appreciative.