Lawrence was amazing. We so appreciated his excellent customer service, and his advocacy on our behalf.
This is our second experience with San Bruno Genesis, and both experiences have been exceptionally positive. We will recommend this business to others.
2/7/2026
Veerbhan K. VERIFIED CUSTOMER
Very well handled and taken care of.
Thank you. Thank you.
2/7/2026
Lee T. VERIFIED CUSTOMER
Wonderful service experience with Lawrence Lee. Professional, warm, and always on top of things with timely follow-ups and a friendly smile. His attention to detail and personal touch truly stood out. Service like this makes all the difference.
2/6/2026
Deanna H. VERIFIED CUSTOMER
Great job, great attitude. Very appreciated.
2/5/2026
Shashwat S. VERIFIED CUSTOMER
Lawrence is always very efficient and easy to work with
2/4/2026
Alana C. VERIFIED CUSTOMER
Pleasant and easy experience!
2/4/2026
Leonardo F. VERIFIED CUSTOMER
Danny was so courteous, professional and overall a great guy! He explained the worked needed on my vehicle thoroughly, and made sure to take care of my needs. Would love to have him again as my advisor.
2/3/2026
Juliana W. VERIFIED CUSTOMER
Danny was very courteous, gave me prompt updates on receiving the car and what services would be done, and efficiently ordered new chrome trims for the car. Very happy with his service.
2/2/2026
Michael C. VERIFIED CUSTOMER
Lawrence was very polite and helpful. He addressed all my needs and concern and I look forward to dealing with him in the future.
2/2/2026
Clinton Y. VERIFIED CUSTOMER
Excellent customer service. Follow up was great with good information.
1/31/2026
Law Offices. VERIFIED CUSTOMER
He was helpful, personable and honest.
1/31/2026
Curtis W. VERIFIED CUSTOMER
Danny and Teams More than met my expectations. He was approachable, personable, courteous and well organized. Kept me posted and was respectful of my time. Car delivered serviced, clean, and when promised.
1/30/2026
Christopher J. VERIFIED CUSTOMER
I received no estimate, no work plan, no loaner, no information about timeline, often no response to my inquiries, and you performed unrequested service that has left me with only a single working key fob. This was a disaster of a service experience.
1/30/2026
William C. VERIFIED CUSTOMER
Lawrence is super professional! I will continue to keep coming back due to the exceptional service.
Thank you
1/30/2026
Stephen H. VERIFIED CUSTOMER
Lawerence was excellent in His service to me.
1/30/2026
Edward S. VERIFIED CUSTOMER
Danny Ladue provided an intentional, first class experience for me at Genesis of San Bruno. He represented professionalism and kindness in a fast pace environment.That car dealership is absolutely fortunate to employ him on its service team.
1/25/2026
Sharon S. VERIFIED CUSTOMER
❤️❤️❤️ our GV60! However very very upset about having to drive 1.5 or 2 hours to get to service! It takes an entire day. We have no mobile service in the Santa Rosa area nor a service center any more. I truly hope a dealership will be set up soon in our area. Compensation of another 2 years of electrify America would sooth this irritation. Thx for your attention to this feedback.
1/22/2026
Raymond L. VERIFIED CUSTOMER
HAPPY WITH THE CAR AND THE MAINTENANCE
1/22/2026
Kevin B. VERIFIED CUSTOMER
I drove over 3.5 hours to Genesis of San Bruno for service, and Lawerence Lee was the reason the trip was worth it.
He handled everything in a calm, respectful way, which really matters when you’re dealing with something stressful and time-sensitive. It’s refreshing to work with someone who actually listens.
If you’re bringing your Genesis in for service, Lawerence is someone you can trust to handle it the right way.
1/22/2026
Larry I. VERIFIED CUSTOMER
Larry always makes sure I'm satisfied with the service that was completed and that I will continue to come to him for all of my service needs. He's a pleasure to work with.