Hello,
Yes I’m very happy with the serviced that I received today from Lawrence or Larry Lee. From the time I walked in to the door until I picked up my vehicle. Larry was a top notch helping me and provided everything I needed for my vehicle. This is one of the reason I will come back and will definitely refer to others whenever they need servicing with their vehicle.
Thank you Lawrence/Larry Lee for an outstanding customer service.
Thank you,
A. Reyes
6/21/2025
Lionel M. VERIFIED CUSTOMER
Lawrence was very helpful, kind, courteous and knowledgeable. Thank you.
6/19/2025
Mina Y. VERIFIED CUSTOMER
great service. very helpful and direct and great listener. thanks
6/19/2025
Mike K. VERIFIED CUSTOMER
Lack of communication between the dealership and myself. I had to reach out every couple of days to get an update. The repair took over 3 weeks. The exterior of the car was not clean, the work order said the car was washed.
6/18/2025
Tae P. VERIFIED CUSTOMER
The two young new faces, Ben and Lawrence, were very kind to me and clients in general. Very willing and proactive to serve their customets.
6/18/2025
Frances L. VERIFIED CUSTOMER
San Bruno Genesis is the Best. The customer service made me feel very special and and that I matters as a customer. That happens to be extremely important to me. Many thanks to Lawrence and Richard….
Frannie La Day
6/14/2025
Kristine W. VERIFIED CUSTOMER
Great service and communication !
6/12/2025
Felix S. VERIFIED CUSTOMER
Yes I was fully and completely satisfied, my vehicle was done in such a timely manner and the customer service experience was deloghtful, it's always a pleasure to come and get my car serviced for all needs here at Genesis of San Bruno
6/12/2025
Lucia C. VERIFIED CUSTOMER
Excellent.
6/12/2025
Hilda P. VERIFIED CUSTOMER
The service took much longer than estimated. Was quoted 1.5hrs, but ended up closer to 4hrs.
6/12/2025
Rafael C. VERIFIED CUSTOMER
It did take sometime for someone to come up to me to help. I had to go to somebody to ask for attention.
6/10/2025
Reed T. VERIFIED CUSTOMER
Dealership had my car for almost a month and the day after I picked it up the check engine light was ba k on with more problems than when it was brought in. This on top of the fact that they are are overpriced. I will not be going back there in the future.
6/9/2025
Jeanne H. VERIFIED CUSTOMER
I was very happy with the service and Lawerence. Thank you.
6/7/2025
Norris M. VERIFIED CUSTOMER
After my complimentary wash yesterday I now have several scratches on my vehicle
6/6/2025
Sun Myung. VERIFIED CUSTOMER
Kept what he said initially to the point.
6/6/2025
Larry I. VERIFIED CUSTOMER
Great job by Larry hitting the estimated time my car would be finished. Can't wait till my next service appt with Larry.
6/5/2025
Danny A. VERIFIED CUSTOMER
Excellent customer service !
6/4/2025
Vivek B. VERIFIED CUSTOMER
Lawrence is great brand ambassador for Genesis and San Bruno Genesis. Very pleaae wwith iur interaction.
6/4/2025
Brady S. VERIFIED CUSTOMER
Lawrence is great! Very communicative and helpful.
The shop guys could use some guidance though on how to take better care of customer’s vehicles.
6/4/2025
Carolyn L. VERIFIED CUSTOMER
You always do a great job! Good service and the car comes back looking like new!