Happy to answer a survey. Both Lawrence and Richard were great to work with. Thank you!
4/19/2025
Chris B. VERIFIED CUSTOMER
Doug is the reason I’ll be back! Awesome
Service and it’s clear that he truly cares!
4/19/2025
Heather C. VERIFIED CUSTOMER
Lawrence did an excellent job. Keep me informed and gave me very courteous service. Excellent experience.
4/19/2025
Elizabeth W. VERIFIED CUSTOMER
Lawrence was great! All who I interacted with were professional and respectful. So much back up in the service department was very hard for them to help navigate their customers through, but I watched each of them, time and time again, show caring, professionalism with each customer!
4/18/2025
Heidi P. VERIFIED CUSTOMER
Doug does an excellent job explaining the process, what certain service cover, etc
4/18/2025
Joaquin C. VERIFIED CUSTOMER
There is no doubt that Genesis of San Bruno Service it is the best. Thank you Doug Robinson.
4/17/2025
Jennifer C. VERIFIED CUSTOMER
He was very communicative about time line.
4/17/2025
Jeffrey R. VERIFIED CUSTOMER
Great experience!
4/17/2025
Michael B. VERIFIED CUSTOMER
Lawrence was very thorough, professional and communicative. One of the best service experiences I have had with a car dealership. Thank you
4/16/2025
Mary C. VERIFIED CUSTOMER
Great job!
4/16/2025
Eric N. VERIFIED CUSTOMER
Very proactive as well as responsibe
4/16/2025
Donald B. VERIFIED CUSTOMER
I was very happy with my customer service rep. He did everything he could to help me. But you have serious customer service issues to deal with. My appointment was at 10:15 am, but I was back in my car around 3pm. I also waited 15 to 20 minutes after arrival before I met with a service rep.It was not his fault as he was meeting with someone else. The young lady at the door was not at all welcoming and didn't even show me which paper to sign in. I know that you are overwhelmed with service appointments because of the rescinding of dealerships in Northern California. Thathowever, does not preclude sensible scheduling for scheduled routine maintenance. Would you happy waiting in a doctor's office for 5 hours?
I love my Genesis and hope to drive it for many years. If you,and Genesis as a brand expect to compete in the luxury market, you will have to do much better than this.
4/16/2025
Phillip S. VERIFIED CUSTOMER
George went by ions and above. We are still trouble shooting the sun shade.
4/16/2025
Youyang G. VERIFIED CUSTOMER
Lawrence was very professional and got the job done quickly, thank you!
4/12/2025
Brandon A. VERIFIED CUSTOMER
Lawrence had a great attitude!
4/12/2025
Grace D. VERIFIED CUSTOMER
If I could give Doug a score of 100 I would. He went above and beyond to make sure I was satisfied!!!
4/12/2025
Madhava R. VERIFIED CUSTOMER
Scheduling valet was painful..
4/11/2025
Samsung Semiconductor. VERIFIED CUSTOMER
Great service Lawrence was 100% professional
4/11/2025
SUDHEER K. VERIFIED CUSTOMER
Genesis doesn't honor free maintenance for the first 36K miles if the ownership changes....so they don't care about the customers that drive their cars unless they are the first owners...will never retain or maintain a luxury brand reputation when you behave this cheap
4/11/2025
Santosh K. VERIFIED CUSTOMER
My new Genesis Gv70 had the engine light come on. After I called my sales rep they had me talk to someone who cleared the code remotely. Lawrence reached out to follow up and suggested that I get the car checked to avoid any long term issues down the line. Lawrence went above and beyond to make sure that my car was serviced even though the check engine light was gone. He made the whole process very smooth for me, arranged a loaner vehicle and valet service and had my car back to me within a few hours to service my car.