Lawrence was professional and very helpful and courteous.
4/29/2025
Jeff S. VERIFIED CUSTOMER
He’s great!
4/29/2025
Jenessa R. VERIFIED CUSTOMER
Doug has been excellent in providing a service for his customers. While it’s been very frustrating dealing with the issues with the car, Doug has continued to be attentive and helpful to do what we can to fix the situation. I appreciate his level of service.
4/28/2025
Eugene B. VERIFIED CUSTOMER
Just wanted to let you know that the phones number you have is our business line. My number ****-****-xxxx. My wife’s number is ****-****-xxxx.
Thanks
4/28/2025
Frances L. VERIFIED CUSTOMER
It’s always a pleasure working with Lawrence Lee. He is extremely customer oriented and very knowledgeable,professional and through. He kept me informed every step of the way.
He told me if there was further problems with the condensation with my headlights to let him know immediately, which I did and it would be taken care of. I have much confidence with Lawrence that it will be done.
Thank you Lawrence for taking GREAT Car of me and my Beautiful GV70.
Frances L
4/27/2025
Junhee L. VERIFIED CUSTOMER
He is very kind.
He explained all about the maintenance and problem.
4/27/2025
Hyunsoon R. VERIFIED CUSTOMER
They finish the job in time perfectly.
4/26/2025
Mary Eleonor. VERIFIED CUSTOMER
Service was great.
4/26/2025
Do Hoon. VERIFIED CUSTOMER
Thank you very much for your professional sevices, Doug. Very supportive and informative. Highly appreciated!!
4/26/2025
Samuel O. VERIFIED CUSTOMER
I’m very happy for your service special you Larry Lee thank you for being there for me.
4/25/2025
Min P. VERIFIED CUSTOMER
Doug was tremendously helpful and accommodating.
4/25/2025
Nicholas S. VERIFIED CUSTOMER
Lawrence, was very helpful. I felt very comfortable with him and his knowledge about my service. He also answered all of my questions. I would request him only for future services.
4/25/2025
Eun Ae. VERIFIED CUSTOMER
Good service.
4/24/2025
Jae C. VERIFIED CUSTOMER
Service was not "luxury at all" it took 1 hour to check me in because only 1 advisor was working while service manager just scattered and did nothing. Very horrible service. Then they lied about how long it will take and made me waste 3 hours of my time. Will not recommend to anyone!
4/23/2025
Sriram K. VERIFIED CUSTOMER
Great service! And great communication from the team. Very seamless and just top notch service quality and work
4/23/2025
Carolyn L. VERIFIED CUSTOMER
Doug was great! Very helpful and took care of everything with ease. Genesis always has great service. I thank Doug for taking such good care of my car, which I love!
Thank you!
4/23/2025
Alexandr D. VERIFIED CUSTOMER
Liz is an amazing service advisor who goes above and beyond to take care of her customers!
4/22/2025
Al'Ai A. VERIFIED CUSTOMER
Doug was courteous from the beginning of our interaction. He understood the value of the investments that people make when choosing the Genesis line versus other options available at the dealership. He took the time to understand my needs and ensured that he answered all of my questions. Knowing that I was between overnight shifts, he adapted his communication style to accommodate my state of fatigue and was very clear about the next steps. He even anticipated when I would return to pick up the car.
This level of service is what I have been expecting from Genesis, and I am so glad that people like Doug are part of this dealership. His approach has completely changed the way I view the product I purchased and the future support I will seek from them. Thank you so much, Doug. You made this experience incredibly productive for me.