Doug Robinson did an excellent job. He kept me informed and arranged to obtain the part so the car could be fixed in a shorter time. He arranged to have the car delivered to my home which was much appreciated.
4/9/2025
Preston T. VERIFIED CUSTOMER
Service and valet was all prompt and on time. All staff were courteous and friendly
4/7/2025
Masis G. VERIFIED CUSTOMER
Great service!
4/6/2025
Jung Wook. VERIFIED CUSTOMER
Just wanted to give a shout-out to Lawrence at Genesis of San Bruno. He was incredibly helpful during my recent engine oil exchange service visit. Lawrence explained everything clearly, and the service was completed right on time. I’m very satisfied with the experience. Thanks again, Lawrence!
4/6/2025
Sangman K. VERIFIED CUSTOMER
It was amazing. I was totally satisfied with Lawrence's services.
4/6/2025
ADAM A. VERIFIED CUSTOMER
Doug was amazingly communicative and so helpful the entire time. Doug and the team did an amazing job!
4/5/2025
Tommy S. VERIFIED CUSTOMER
My experience with Mike was very satisfied.
4/5/2025
Christopher D. VERIFIED CUSTOMER
Doug was fantastic
4/4/2025
Justin J. VERIFIED CUSTOMER
Lawrence accommodated me even though I had the wrong time for my appointment. Very much appreciated!
4/3/2025
Andrew O. VERIFIED CUSTOMER
I look forward to receiving the comments card
4/2/2025
Marcus R. VERIFIED CUSTOMER
Great communication and friendly
4/1/2025
Theresa L. VERIFIED CUSTOMER
Lawrence was great and very friendly! Looking forward to having him help out for my next service appointment.
3/30/2025
Marilyn E. VERIFIED CUSTOMER
Elizabeth is great. I’ve received and responded to this survey multiple times for this service.
3/30/2025
Leah D. VERIFIED CUSTOMER
Lawrence provided great service. Told me everything that I should expect and kept me up to date on the status and made sure the car was clean and charged. And the service was done before the promised time.
3/29/2025
Robert N. VERIFIED CUSTOMER
Excellent
3/28/2025
Paul M. VERIFIED CUSTOMER
All aspects of the service from pickup to delivery were handled very professionally. I am very happy with the service provided by the people at San Bruno Genesis
3/27/2025
Younjeong C. VERIFIED CUSTOMER
Lawrence was friendly and fast to handle the issue. Highly recommended
3/25/2025
Meg M. VERIFIED CUSTOMER
Lawrence has been polite and respectful .. my comments are for Management of the dealership and the service department based on how the dealership has handled the car issue. This does not reflect in anyway how polite and respectful Laurence himself has been. My other comments reflect the bigger issue of not solving my car’s problem and no one in the escalation chain, seemingly taking care of the issue still.