Genesis of San Bruno Auto Repair Service

Dear Managers, Liz is an excellent service person with her positive attitude, & expertise in helping me with my service needs. She is a real asset to your organization! Best regards, Gail B

I recently purchased this car and had some issues already. I tried going to another dealership and had terrible service. Luckily genesis of San Bruno was recommended and I had a great experience with George. He’s one of the best service advisors I’ve worked with!

I am deeply dissatisfied with the service I received during my recent visit. Enduring a nearly five-hour wait in the waiting area was excruciating, especially after anticipating this appointment for two months. The prolonged inability to fully utilize my car’s capabilities has been frustrating, and I expected a thorough check-up and necessary updates during this service. Instead, I was left feeling excluded and uninformed about the status of my vehicle, with no communication regarding the mechanics’ activities or an estimated completion time. To make matters worse, at the end of the service, I was merely told the same information I had provided upon arrival concerning the faulty trunk lock. The inconsistency in information from different staff members is infuriating. The so-called “Premium auto-service package” appears meaningless, offering no guarantee of a loaner car or valet service. When scheduling the appointment, I was informed that valet service was exclusively for maintenance check-ups. Upon arrival, I was told it was only for “serious” issues, and later discovered it was limited to a 12-mile radius from the service center—rendering it unavailable from both the San Bruno and Stevens Creek locations. I was promised a loaner car on a “first come, first serve” basis. Despite being the third person to arrive with a registered appointment, I was told all loaners were already taken. Later, I learned that requesting a loaner should have been done during the appointment scheduling—a detail the representative failed to mention. While Lawrence was courteous and communicative, the senior staff exhibited unprofessional behavior, displaying attitudes and discussing clients within earshot of those in the waiting area. The environment was far from pleasant for waiting customers. I appreciate the vehicle itself, but the service experience has been nothing short of agonizing, causing significant disruptions to my work schedule.

Lawrence did a great job and gave me top service! I have had service in Santa Rosa before which nothing close to the great service I received from everyone including Lawrence and Doug! I was pleasantly surprised and will do all my servicing in San Bruno and when we buy a car again definitely I will come here!

Lawrence was very kind and helped us so well. I sincerely appreciate his service.

Lawrence helped me through the process, it was a breeze and I highly recommend him!

He was awesome to deal with!

As I said before we appreciated Lawrence and Chuck's service they were awesome to us and we will be back again.

Lawrence and Doug were awesome in every way with their service and friendliness. I would recommend them to everyone

Lawrence and Doug provide me with exceptional customer service. Im New here in northern california and my first time getting my car service since I been here. I am so happy that Lawerence and Doug assisted me with my vehicle. My headunit needed to be rest and they took care of that. Also Doug showed me my manual key which no one ever showed me before. It didnt seem as if they were just being nice to get a review seemed to like they love what they do and its just in their nature to provide good service and I appreciated that.

Great service!

The service provided by Mr. Lawrence Lee was excellent. My only issue was the 33 minute wait for a scheduled appointment.

My service was so bad I am selling my car . So I don’t have to go back . No follow up . I called and text more than you did . I was stuck there till 7:15 last night

Appreciate Liz for her effective communication and the tireless efforts in getting my vehicle fully functional. The GV60 needs a lot of work and is no fault of Liz. Thanks Liz

Lawrence took care of my issue issue quickly

Doug kept us informed throughout the whole process, which we really appreciate.

Elizabeth Czahar provided exceptional service. She’s knowledgeable and responsive and friendly.

All the staff are very friendly and welcoming.

Lawrence provided excellent service, end to end. A+

Lawrence was awesome! Polite, helpful and helped me get a clear sense of the work needed.