Lawrence has been very proactive and responsive. He also researched the issues that we are having with the vehicle, and has arranged for a follow-up warranty service. I appreciate this very much.
2/3/2025
Ellen D. VERIFIED CUSTOMER
The only less than optimal part of the service experience was that the techs had not completed the service when I arrived to pick up my car Saturday afternoon. I had a commitment Saturday night in St. Helena and I wasn’t able delayed almost 90 minutes waiting for the service to be completed.
2/3/2025
Isreal J. VERIFIED CUSTOMER
Elizabeth was highly professional and was able to complete my service request in a timely fashion. I'm pleased with the service team. Alot different from what I experienced before.
2/3/2025
Laurie H. VERIFIED CUSTOMER
Elizabeth was amazing in every way. Knowledgeable , helpful, and very responsive
2/1/2025
Catherine C. VERIFIED CUSTOMER
Thanks so much!!
2/1/2025
Andrew B. VERIFIED CUSTOMER
Liz is always super courteous, helpful, and willing to go the extra mile to support the customer. She made the process as easy and seamless as possible. Greatly appreciated!
2/1/2025
Annette K. VERIFIED CUSTOMER
Everything I needed to be addressed, was!
1/30/2025
Ron M. VERIFIED CUSTOMER
Richard helped us immensely and made the experience in coordinating the valet service.
We totally appreciated it.
1/30/2025
Shirley F. VERIFIED CUSTOMER
Just wish not every single call goes to automatic answer service right away and it’s hard to get a real person on the phone when call.
1/29/2025
Ted S. VERIFIED CUSTOMER
Excellent service
1/29/2025
Phillip S. VERIFIED CUSTOMER
Liz is great. She does everything she can. But San Bruno mgmt I feel lacks the bar of success. I feel your team need more service advisors more flexibility of appointments and Saturday service. Your service advisors should not be stressed out. San Bruno needs to figure out what they need. I want to buy a new car the phone rings off the hook. The car has to be serviced silenced. George needs to get the cob out of his **** and be friendly.
1/29/2025
Hoa P. VERIFIED CUSTOMER
She was very friendly and super efficient!
1/27/2025
Cindy N. VERIFIED CUSTOMER
I dropped it off o Tuesday and they said the car ready on Friday morning. I understand that you are busy, but if it was going to be to take a long time, you should have told me from the beginning, and you should have told me know how long it would take.I made a lot of calls and text , but it was so hard because I couldn’t communicate.
1/26/2025
Jihyeon R. VERIFIED CUSTOMER
That’s a very impressed as soon as I walked in to the building, he immediately greeted and promptly provided service
1/26/2025
Heidi P. VERIFIED CUSTOMER
Excellent communication and assistance. A great experience
1/26/2025
Alan S. VERIFIED CUSTOMER
My thanks to Lawrence, he was attentive and ensured the work was completed rapidly and correctly, greatly appreciated.
1/25/2025
Xiao L. VERIFIED CUSTOMER
Lawrence is super responsible for my vehicle and handles my request immediately
1/25/2025
John K. VERIFIED CUSTOMER
Lawrence and Mike are the best ????
1/24/2025
Xiaochen T. VERIFIED CUSTOMER
-Car was late and I didn’t receive any communication from my service advisor about it. Service advisor was extremely difficult to get ahold of over the phone to get any updates
1/23/2025
Bridget S. VERIFIED CUSTOMER
Lawrence provided excellent customer service by having a positive attitude and communicating where we were in the process of repairing the vehicle all along the way. Though there was a delay he made every effort to get the car back to us as quickly as possible. Getting customers to come to the dealership is one thing, but keeping them happy is another. Having employees like Lawrence as well as the general manager who went above and beyond is what will make San Bruno Genesis the location for my next purchase.