Lawrence was courteous, professional, and accommodating. Great service on an excellent car.
1/4/2025
Christopher D. VERIFIED CUSTOMER
Excellent service
1/4/2025
David P. VERIFIED CUSTOMER
ok, also Richard provided me with good pick up and delivery service
1/4/2025
Kevin S. VERIFIED CUSTOMER
Very helpful and communicative. Liz went above and beyond and I really appreciate all the help Liz provided!
1/4/2025
Beatriz O. VERIFIED CUSTOMER
Very friendly staff, service went very smoothly
1/3/2025
Melissa T. VERIFIED CUSTOMER
Liz is so welcoming and friendly! Honestly the only friendly face in that service area.
1/2/2025
Duy T. VERIFIED CUSTOMER
I had to wait for almost 7.5 hours to have my car's ICCU software updated for the safety recall. Genesis of San Bruno should have offered a rental car for me to use during the repairing time. I had been told that my car interior would be cleaned also, but I found some stains on the seats still.
Finally, I should have been offered discount vouchers for future services or parts replacement as a compensation for my 7.5hours waiting time.
1/2/2025
Michan E. VERIFIED CUSTOMER
Elizabeth is an excellent service. Elizabeth and George are reason we make the two hour trip from Rio Vista
12/30/2024
Matthew S. VERIFIED CUSTOMER
I had a horrible experience initially before Elizabeth took over. I was with another individual and they held my car without for over a month without contact. I would try to contact without an answer. Once Liz took over I got what I needed and she was very helpful.
12/27/2024
Joshua L. VERIFIED CUSTOMER
Thank you for helping maintain my car!
12/26/2024
Tracy C. VERIFIED CUSTOMER
Personable and professional. Switching to San Bruno for service.
12/25/2024
Wendy G. VERIFIED CUSTOMER
People and communication was great but the car was returned with 3 system errors being reported on the dash.
12/25/2024
William S. VERIFIED CUSTOMER
Thank you for quickly servicing my GV60 after it was towed to your shop. It was so nice of you to deliver the car to my home when the service was completed. You really went above and beyond…I’m very grateful.
12/22/2024
Hector J. VERIFIED CUSTOMER
Liz was courteous, professional, pleasant. Totally enjoyed her assistance.
12/22/2024
Jason P. VERIFIED CUSTOMER
Elizabeth was very helpful and professional! Kudos to her for a great service!
12/22/2024
Flor M. VERIFIED CUSTOMER
Danny/ is an excellent service advisor. He discussed every detail of what is done to the car and what should be done to my car. I highly recommend Danny to any positions that he is otherwise qualified. He is very helpful.
12/21/2024
Heidi N. VERIFIED CUSTOMER
Lawrence is the best when it comes to helping customers, we will definitely be back
12/21/2024
Edward B. VERIFIED CUSTOMER
Lawrence Lee provided an excellent customer experience! For a new employee, he demonstrated his commitment to the dealership and to ensuring the customer was happy. Thank you to Lawrence!
12/21/2024
Joseph T. VERIFIED CUSTOMER
Excellent service from Danny. Very communicative and transparent.
12/21/2024
Edmund A. VERIFIED CUSTOMER
Lawrence is very friendly , helpful and patient. He answered all my questions and concerns. It's great working with Lawrence!