Everything was good with service despite being understaffed due to employees being out sick. Only complaint was that car was supposed to be washed (and they offered to see if they could buff out a scratch) but car was clearly still dirty when they said otherwise.
1/19/2025
Joshua R. VERIFIED CUSTOMER
Thanks Lawrence, appreciate the friendly and quick turnaround.
1/19/2025
Louanne W. VERIFIED CUSTOMER
Lawrence is the best!! Very sociable, respectful and listens to customer!!
Look forward to working with him in the future!!!
1/18/2025
Joseph C. VERIFIED CUSTOMER
Bird **** was on window and car as well dar was left outside dirty . There were grease spots on door handle inside
1/17/2025
Soyoung S. VERIFIED CUSTOMER
Looks like the service employees took my car out for their personal use. And there’s a scratch on the lower side of the driver’s side passenger door. My suspicion that probably 3 employees were in my car is because 1 back passenger seat was raised when I always have it flattened to make space for cargo for my business.
1/17/2025
Richard P. VERIFIED CUSTOMER
Lawrence Lee was both professional and extremely helpful in facilitating our first maintenance appointment. We very much prefer to have Lawrence handle all future appointments in the service department. Please tell Lawrence thank you very much for his assistance
1/16/2025
Jin K. VERIFIED CUSTOMER
Excellent and helpful as always
1/13/2025
Edmund A. VERIFIED CUSTOMER
Lawrence is very friendly and professional. He is very patient and helpful. He answered all my questions. Great service!
1/11/2025
Cherimel Y. VERIFIED CUSTOMER
Elizabeth and the staff were great! 5 Stars all around for the great service and stress free experience!
1/11/2025
Ursula T. VERIFIED CUSTOMER
Lawrence is extremely professional and courteous.
1/10/2025
Brandon S. VERIFIED CUSTOMER
Literally a dozen text, calls, VM with no response over 10 days. I love the vehicle but will unlikely commit to another Genesis next year because of the unacceptable, unprofessional, poorly run service department. What’s worse despite the quality of the vehicle, in good conscience I cannot recommend it to anyone. My physician colleagues are your target audience.
1/10/2025
Lewis K. VERIFIED CUSTOMER
Lawrence is a great service advisor!
1/10/2025
Donna Y. VERIFIED CUSTOMER
I was dismayed that the texts misidentified our vehicle. We did appreciate the many levels of communication. No loaner car was left despite my request at the time of booking. Service was on time.
1/9/2025
Robert D. VERIFIED CUSTOMER
She is very professional and efficient!
1/8/2025
Sunmin P. VERIFIED CUSTOMER
She was responsive and helpful from the start to the end.
1/6/2025
Phillip S. VERIFIED CUSTOMER
The sun roof is still ratting it the shade not the roof it self. Now so more since the tracked where greased and the tech got finger print on the headliner
1/5/2025
Ilya T. VERIFIED CUSTOMER
My car was serviced on time.
My agent, Elizabeth, was, as always, very professional, knowledgeable,polite with the extreme positive attitude.i also want to thank George for helping me with the car ???? loaner.
Regards,
Ilya T
1/5/2025
Matthew F. VERIFIED CUSTOMER
Easy, fast and helpful! Highly recommend Genesis of San Bruno and their service department!
1/5/2025
Tripathi S. VERIFIED CUSTOMER
The issue is not resolved. It is very disappointing that after 25 days, the vehicle has the same issue. The vehicle diagnostic showed the same issue on 3rd January, still the vehicle was delivered claiming it was fixed. I was
Naive to assume and trusted and didn’t check.
After couple of hours, I took out the vehicle
And same issue appeared.
1/5/2025
William S. VERIFIED CUSTOMER
Lawrence was excellent and his communication was timely. It was a pleasure working with him.