Liz did a great job. She is the reason I choose San Bruno for my service at Genesis
11/24/2024
Magnus H. VERIFIED CUSTOMER
Car was delivered with soiled glow compartment door. Besides this problem John provided good service.
11/21/2024
Danielle G. VERIFIED CUSTOMER
My problem not resolved.
Paint issue since Nov 2023!!!
11/17/2024
Mark R. VERIFIED CUSTOMER
Staff is always nice and pleasant to deal with.
11/14/2024
Frank F. VERIFIED CUSTOMER
Elizabeth does a great job and keeping you informed at all times and is very conscientious about what she’s doing a true asset to San Bruno GENESIS
11/14/2024
Augusta C. VERIFIED CUSTOMER
Elizabeth is the best Service Advisor I have every interfaced with.Elizabeth has been consistently giving great service since she replaced the three previous service advisors.When I had a problem with the EV battery not charging properly and eventually discharging completely,Elizabeth documented every attempt to resolve the problem and kept me updated every step of the way.
11/14/2024
David W. VERIFIED CUSTOMER
Elizabeth was extremely thorough and helpful. Top notch customer service.
11/13/2024
Lentise P. VERIFIED CUSTOMER
John was very patient and answered all of my questions and concerns. Appreciate the overall customer service experience. Thank you
11/9/2024
Abby P. VERIFIED CUSTOMER
When we bought the car late on October 31st, we drove it home to Sausalito. The next morning it was dead and had to deal with getting it back to the dealership by jumping the 12 volt battery. I was told that it could be fixed while I was waiting and after a little over an hour the 12 volt battery is being replaced. We didn't drive for a day. The next day we drove it a little bit. And then day after that it was dead again. This latest survey is based on the second visit in which it was apparently fixed but time will tell. He's not too happy with the fact that it wasn't properly fixed the first time. It was a brand new car. Two issues, not just the service, but was selling a car that clearly must have been jumped before it was sold to us.
11/8/2024
Younjeong C. VERIFIED CUSTOMER
John was really fast, while maintaining accuracy and also kind spirit. Very pleasant experience!
11/8/2024
Felix S. VERIFIED CUSTOMER
My car was taken care of and the recall was fixed as well as my full service, it was also washed and vacuumed very greatly and smelled very clean and nice and the full experience of dropping it off and picking it up within a timely manner. John was very great and had the upmost best customer service, I'm going to look forward to coming back for my next service and any other needs that my vehicle requires
11/7/2024
Lance D. VERIFIED CUSTOMER
John was very helpful, patient and friendly, communicating well during the time my car was being checked out for a recurring problem. He showed empathy and a genuine level of care. Great customer service. Thanks John!????
11/1/2024
Alicia C. VERIFIED CUSTOMER
Elizabeth kept me updated throughout the day regarding valet service, servicing progress, listening to me, and finding answers. This is the first time the car came back cleaned, including windshield , what a car wash used to mean, not renaming a decent car wash as ‘detailed’. Thank you Liz!
11/1/2024
Joel K. VERIFIED CUSTOMER
Service as usual was awesome and completed on time!
10/31/2024
James K. VERIFIED CUSTOMER
I liked the fact that I was kept in the loop on what was happening with my car.
10/30/2024
Summer M. VERIFIED CUSTOMER
Liz took care of us
10/30/2024
Larry M. VERIFIED CUSTOMER
Since there was no service available in my area, (Sacramento ),Genesis of San Bruno offered me service even though I live 120 miles away. They towed the car to the facility and proceeded to take care of two recalls. Everything went smoothly thanks to John.
10/30/2024
John E. VERIFIED CUSTOMER
John was most helpful and delivered on his promise to finish the service on the estimated time. He communicated in a very timely manner. Appreciate the friendly and courteous staff.
10/29/2024
David A. VERIFIED CUSTOMER
Mr. Su provided outstanding professional service and he was a joy to have as an advisor. He answered all my questions and concerns. He had the maintenance done on my car quickly and thoroughly.
10/27/2024
George C. VERIFIED CUSTOMER
Courteous service provided on time and as promised.