Genesis of San Bruno Auto Repair Service

Great working with Elizabeth.

I recently had the pleasure of working with John Su at Genesis, and I cannot speak highly enough of the experience. From the very beginning, John demonstrated promptness and exceptional communication, making sure I was informed at every step. What truly stood out was how he took the time to understand my concerns, making me feel heard and respected. He helped me troubleshoot the issue with patience and expertise, a refreshing change from past experiences where I felt like an inconvenience to other staff. John’s professionalism, empathy, and dedication to customer service made all the difference, and I am grateful for his assistance. Thank you, John!

Elizabeth got us everything we needed done. This is really appreciated because we live two hours away. Thank you!!!

SHE WAS FANTASTIC, FRIENDLY AND AMAZING. YALL NEEDA REWARD HER WITH SUMTHING AND SHE NEEDS MORE HELP YALL DONT HAVE ENOUGH WORKERS!

She provide excellent customer service and I am very happy with it.

All good!

Elizabeth has always been so kind, helpful, and extremely personable. I return for service here because of her.

Richard was readily available when I called to schedule my recalled fuel pump & provided me with valet service that worked out well. I appreciate his & his valet drivers, David & Marcos, efforts on my behalf! Keep up the good work!

She was outstanding…..very responsive and kept me informed

Everyone was great. Loved the valets!!!

The staff were all friendly. Elizabeth made eye contact with me and got me started quickly.

While I had a pleasant experience in a) Scheduling the appointment to do the safety recall on my car b) Having my car picked up and delivered back at my house, I honestly have been incredibly frustrated by the complete lack of communication from your dealership's service team. This is for the following reasons: a) Nobody ever called me to agree with me on when the car would be returned to me. I simply received a text message stating something on the lines of "your car is on your way to you" (what if I wasn't home, what if I was somewhere else other than home. Some coordination would've been right to be done for this purpose). b) When I received the car, the summary paperwork delivered to me with the car stated simply that a software update had been done but there was no mention of whether a part was replaced or whether the safety recall was completed or if anything else needed to be done c) After seeing this, I called your dealership still with a couple of hours left on the workday on Friday 10/11/2024 to ask for more details. I was told that the service representative (Elizabeth) in charge of my car was not available and left a message asking for her to call me back. She never did d) On Monday 10/14/2024 I called again, and again was told that Elizabeth was not available. I gave my phone number and ask for her to please called me back. She again never did. e) It is now the end of 10/15/2024 and I have not received yet any call back from Elizabeth or anybody else from your dealership and, trying to call again, nobody is picking up the phone at your service department. It is honestly frustrating that nobody is actually taking the time to talk to me to explain what was done to my car and if there is anything that still needs to be done on it to complete the safety recall. Reading in the notice I received from Genesis, which stated that this is an important recall whose lack can result on a loss of power on my car, the absolute silence from your dealership's service team is beyond frustrating.

While I had a pleasant experience in a) Scheduling the appointment to do the safety recall on my car b) Having my car picked up and delivered back at my house, I honestly have been incredibly frustrated by the complete lack of communication from your dealership's service team. This is for the following reasons: a) Nobody ever called me to agree with me on when the car would be returned to me. I simply received a text message stating something on the lines of "your car is on your way to you" (what if I wasn't home, what if I was somewhere else other than home. Some coordination would've been right to be done for this purpose). b) When I received the car, the summary paperwork delivered to me with the car stated simply that a software update had been done but there was no mention of whether a part was replaced or whether the safety recall was completed or if anything else needed to be done c) After seeing this, I called your dealership still with a couple of hours left on the workday on Friday 10/11/2024 to ask for more details. I was told that the service representative (Elizabeth) in charge of my car was not available and left a message asking for her to call me back. She never did d) On Monday 10/14/2024 I called again, and again was told that Elizabeth was not available. I gave my phone number and ask for her to please called me back. She again never did. e) It is now the end of 10/15/2024 and I have not received yet any call back from Elizabeth or anybody else from your dealership and, trying to call again, nobody is picking up the phone at your service department. It is honestly frustrating that nobody is actually taking the time to talk to me to explain what was done to my car and if there is anything that still needs to be done on it to complete the safety recall. Reading in the notice I received from Genesis, which stated that this is an important recall whose lack can result on a loss of power on my car, the absolute silence from your dealership's service team is beyond frustrating.

Elizabeth was very helpful and resolved my issue.

Liz was very curtious and helpful

Fast and efficient service. Thank you.

Liz was fantastic!!

Elizabeth took care of everything with attention to detail….. many thanks!

John Su is great!

Liz went above and beyond to solve my problem. She was really helpful and understood what my problem was.