I absolutely love the concierge service! Being able to get my vehicle picked up from my house to get taken to get maintenance is a game changer for me. Would consider staying with Genesis on for this reason alone!
9/5/2024
Armando M. VERIFIED CUSTOMER
Excellent service, I would go back to Elizabeth for future appointments.
9/5/2024
David D. VERIFIED CUSTOMER
Superior service by Liz!
8/31/2024
Ajay M. VERIFIED CUSTOMER
I came in for my check engine light. I was told that a part needs replacement and I’ll be contacted within a week once the part becomes available to come and replace it. it has been more than 2 weeks since I came in and there has been no communication whatsoever for this.
I reached out to the Service Department over phone and she assured me that someone would reach out to me regarding this. However, i’ve been waiting on this for the past couple of days. I understand that the parts can be out of order and it can take time to reach the parts department. But, not communicating the status (given I called multiple times two weeks out) is completely unacceptable.
8/29/2024
Matthew W. VERIFIED CUSTOMER
All good.
8/29/2024
Laurence B. VERIFIED CUSTOMER
The car was returned with problems that still exist
1) The washer fluid still does not fully come out of the passenger side
2) left side wiper now squeaks/sticks
3) car was not 100% cleaned on return (was not returned in same or better. Condition that it was when picked up)
4) caps for tire tubes not added as agreed.
The car will need to be serviced again to rectify these issues.
Thank you.
8/25/2024
Nicholas J. VERIFIED CUSTOMER
Elizabeth is a rockstar!
8/24/2024
David Y. VERIFIED CUSTOMER
Service advisor was knowledgeable about her job and she was friendly.
8/24/2024
Wendy G. VERIFIED CUSTOMER
The service team did a great job doing routine maintenance and solving a brake problem. Most impressive was the fact that they were willing to deliver my car after a longer stay in the shop than expected. I wasn’t able to come pick up my car so they made it happen to get my car to me. It was very appreciated! And I really love my car too!!!
8/23/2024
Derrick R. VERIFIED CUSTOMER
Elizabeth also provides the best customer service. She’s able to anticipate my needs every time
8/22/2024
Dan S. VERIFIED CUSTOMER
I look forward to meeting Elizabeth in person and to working with her
8/18/2024
Allan S. VERIFIED CUSTOMER
Thank you
8/17/2024
Suhail M. VERIFIED CUSTOMER
Thoughtful professional service. Thanks
8/14/2024
David M. VERIFIED CUSTOMER
George was efficient and endearing
8/13/2024
Anna T. VERIFIED CUSTOMER
Thank you again for such amazing service!
8/11/2024
Roland K. VERIFIED CUSTOMER
Elizabeth was great.
8/10/2024
Daniel G. VERIFIED CUSTOMER
She is great!
8/10/2024
Dong Y. VERIFIED CUSTOMER
Thank you Elizabeth for your professionalism.really appreciate all your help!!
8/8/2024
Alfredo G. VERIFIED CUSTOMER
Excellent communication, and outstanding work energy
8/7/2024
Tony W. VERIFIED CUSTOMER
Liz provided excellent customer service and was very helpful.