Mr. My wife and I rate John’s attention to our service needs as above and beyond; and that’s why we bought his staff and him the best cookies we could find.
8/1/2024
Jondelle B. VERIFIED CUSTOMER
Liz is amazing and makes the whole experience wonderful. It is a pleasure to have her high level of service and care. She makes you feel like party of the Genesis family. Thank you Liz!
7/29/2024
Joseph L. VERIFIED CUSTOMER
Thanks for getting my car serviced in a short amount of time
7/28/2024
Boris G. VERIFIED CUSTOMER
It took two hours. Longer than I expected.
7/28/2024
Roger M. VERIFIED CUSTOMER
Services were excellent.
7/28/2024
Ella L. VERIFIED CUSTOMER
Upon arrival for service appt, there were no loaner cars available even though I had reserved one when I made a physical visit to service ctr to schedule service. Liz explained that the loaner cars were either in accident or being serviced.
A heads up phone call the previous day would have been appreciated as I had a doctor's appt the same morning.
7/27/2024
Jin K. VERIFIED CUSTOMER
Good service. Takes care of everything promptly. Notifies on the status of my vehicle in real time.
7/26/2024
Charles H. VERIFIED CUSTOMER
Good job, Elizabeth
7/26/2024
Frank F. VERIFIED CUSTOMER
Was able to get the car in and back on the same day Elizabeth did a great job at communicating with me as well!
7/26/2024
Peter C. VERIFIED CUSTOMER
From lthe initial call in for service to the immediate response to schedule the service for the following day, to prodding me with my request to have a particular Electrified GV70; then to its delivery and pick up of my GV80
And its service and return was the most impressive follow through from a dealership than I have ever witnessed. Thank you the the entire San Bruno Genesis and Cardinale Way team. Peter C
7/26/2024
Mark F. VERIFIED CUSTOMER
Made no progress on fixing my car. Claimed to have called Hyundai for help but when I picked up there was no record of it. Never answered my calls and called me back maybe half the time. Asked for my car to be brought inside before I picked it up and it was not. The car was also dirty on the interior when I picked it up and no one could find it for 15 mins. I brought my car to Dublin and they identified the issue and ordered a part in 24 hrs. My car was here for almost 3 weeks with no progress. Poor experience all the way around.
7/23/2024
Shashank K. VERIFIED CUSTOMER
None of the service agents are available promptly to answer questions - the front desk folks are very rude. Even though I leave messages and they promise me to call back, there are no call backs and I have to call multiple times to get updates on my car service. My service case was transferred 4 times between different service advisors since they are never available and always on leave
7/22/2024
George L. VERIFIED CUSTOMER
Elizabeth went above and beyond our expectations by getting our vehicle serviced immediately, getting a loaner vehicle to us quickly, and keeping us informed of the service team's progress. She was friendly, professional, and a pleasure to work with!
7/22/2024
Raymond L. VERIFIED CUSTOMER
Thanks Liz! Great service as usual.
7/21/2024
Brady S. VERIFIED CUSTOMER
Elizabeth was great. Listened to and addressed my concerned. Clearly communicated solutions. A wonderful experience!
7/21/2024
Kenneth M. VERIFIED CUSTOMER
She's awesome, clone her
7/20/2024
Veronica T. VERIFIED CUSTOMER
I wanted to know why "a yellow light keeps coming on and staying on until I start the car up again".
I did not get any resolution.