Thank you. The service was completed within the estimated time and appreciated the car wash.
Do not like the recalls but this was unrelated to Liz’s service which was fine.
5/30/2024
Daniel G. VERIFIED CUSTOMER
She was very personable. Her timing estimate was very accurate. I felt like a valued customer. Thank you.
5/30/2024
Timothy V. VERIFIED CUSTOMER
Elizabeth always gives me top notch service whenever I bring in my car. My only suggestion would be that she notify if my car isn't going to be ready when promised. Aside from that Elizabeth is an excellent service manager.
5/27/2024
Marlin H. VERIFIED CUSTOMER
Elizabeth was amazing and kept her promises
5/23/2024
Brandon S. VERIFIED CUSTOMER
Great service, efficient and professional
5/23/2024
Heidi N. VERIFIED CUSTOMER
Elizabeth was super helpful!
5/22/2024
Robert R. VERIFIED CUSTOMER
Complete waste of time my wife and I took time off work to drop our car off for a scheduled recall appointment at 7:45 then I received a call at 10:30 that you guys did not have the parts to do the recall so we had to come pick our car up and now we have to bring it back again When we hear from you that you have parts
5/18/2024
Mark R. VERIFIED CUSTOMER
Elizabeth is always a pleasure to deal with, friendly and efficient. This recall did not take long, great job thank you.
5/18/2024
Peter C. VERIFIED CUSTOMER
Elizabeth did a great job with my recall. She kept me well informed with no surprises
5/15/2024
Justin L. VERIFIED CUSTOMER
Elizabeth was super attentive and friendly. She knows her Genesis
5/13/2024
Bilis, Edward. VERIFIED CUSTOMER
The adviser,Elisabeth is good but service people can’t fix my car Unfortunately
Eduard Bilis
5/11/2024
Diana P. VERIFIED CUSTOMER
Very good service and great staff. It just took too long to get a recall repair. It seems dealerships should be better prepared for these anticipated repairs.
5/11/2024
Mori A. VERIFIED CUSTOMER
She was nice
5/9/2024
Kenneth E. VERIFIED CUSTOMER
Thank you for the excellent service
5/8/2024
Randi H. VERIFIED CUSTOMER
She is very personable
5/8/2024
Justin P. VERIFIED CUSTOMER
Thanks
5/6/2024
Clinton Y. VERIFIED CUSTOMER
Liz is very professional and helpful. She made my experience at Genesis enjoyable.
5/6/2024
Williams S. VERIFIED CUSTOMER
She was great, a nice addition to your staff!!!
5/5/2024
James K. VERIFIED CUSTOMER
I dropped my car off at 8:45 the morning and was told it would be ready by 2:00. By 5:00 I had not received a call or text. I called the service department and the woman who answered couldn't find me in the system even though I provided he with my name, phone number and VIN. I then had to call the sales desk and they forwarded me to the service rep. She said she would call me a Lyft so I could come and get my car. 30 Minutes later I realized that she didn't call a Lyft and I had to call one for myself. I arrived at the service department when it was almost closed. Fortunately someone was there and was able to give me my keys. All around a horrible experience.
5/5/2024
Alexander K. VERIFIED CUSTOMER
My appointment was required to change oil based on 1 year driving. I was told it would take 1.5 - 2 hours which is a stretch for oil change, but it is OK. I arrived at 8:10AM for the service and left at 11:30AM. My point is that 3 hours and 20 minutes is very long for oil change and washing the car. I wish it would take no more than 1.5 hours. Thank you.