Elizabeth is very professional pleasant to work with.
5/4/2024
An N. VERIFIED CUSTOMER
Super friendly and professional staff. The lounge has pretty good wifi, so i could work there while waiting for my car. The interior can use some design to give it a more premium look.
5/4/2024
Rok K. VERIFIED CUSTOMER
Excellent
5/4/2024
Mary P. VERIFIED CUSTOMER
Elizabeth did a good job. Appreciate the wash & vac!
5/3/2024
Charles H. VERIFIED CUSTOMER
Absolutely the best service and care! Elizabeth and the whole Genesis office was great! Will be back for more! Please thank her for me! Charles H
5/3/2024
Kevin K. VERIFIED CUSTOMER
Elizabeth was great. What happened had nothing to do with Elizabeth. Genesis must recall vehicles with soy wiring protection because it attracts rats. The more Genesis fails to recognize the elephant in the room, the more serious this can get.
5/1/2024
Lowell W. VERIFIED CUSTOMER
Hello,
Just wanted to say how WONDERFUL!the experience with Erving Elizabeth and John was.They really took care of me and my baby(G80).I will only be doing business with Genesis of San Bruno from this point on.Thank You So Much!!
5/1/2024
Michelle P. VERIFIED CUSTOMER
Elizabeth was great and has such positive energy!
5/1/2024
Andrew L. VERIFIED CUSTOMER
Got good service. In a perfect world, it would be great if response time(s) could be improved.
4/30/2024
Donna Y. VERIFIED CUSTOMER
I was disappointed in the lack of communication while my vehicle was in for service. We had valet service, but the car was away for two full days for a simple 5,000 mile check and a recall. Elizabeth kept referring to the fact that it was incredibly busy. Perhaps more personnel are needed. Service was polite and courteous, but I was annoyed that I spent much of one day waiting to hear if the car would be delivered and not wanting to go out so that I was sure to be home to meet the driver and return the loaner. If I knew in advance I would not get my car for 48+ hours, I would have been able to use my time better.
4/28/2024
Andrew B. VERIFIED CUSTOMER
Customer service team was fantastic. I asked them, and the gentleman who picked up the car, to have the technician check the tire pressure sensor. They said it would be done, seems it was checked on the to to do list. However, 5 minutes into driving my car, it came on again for 5 minutes, then reset itself. I’d appreciate if it were corrected.
4/25/2024
Melissa T. VERIFIED CUSTOMER
Liz was so helpful and really makes clients their priority!
4/23/2024
Jerome H. VERIFIED CUSTOMER
Elizabeth Czahar was awesome! Very attentive and extremely helpful answering questions that I needed answers to!
4/23/2024
Al'Ai A. VERIFIED CUSTOMER
The communication issues I've encountered on multiple occasions have been quite disappointing and have certainly made me feel undervalued as a customer.
During my last visit, there was confusion about whether I needed to drop off my car or if it would be picked up. I ended up bringing the car in myself today. When I arrived, it wasn't clear what services had been performed, which was frustrating. What was written in the report may make sense to those who work there. For me, this was not something I understood quickly.
I will say that a redeeming experience was Irving. I appreciate Irving's efforts to clarify by speaking with the mechanic and explaining the situation. I know he had other clients, but I appreciated his emotional intelligence in keying on my frustration and disappointment.
I believe a simple proactive communication yesterday from Liz, who was off today, could have significantly improved the experience. A brief text or call would have sufficed.
As a customer of what is branded as a luxury service, I expected a level of care that makes me feel valued, not like an inconvenience.
4/21/2024
Michael T. VERIFIED CUSTOMER
It would have appreciated more communication to help me set expectations on how long the service period would take. I dropped off my car at 8:15am and did not hear from my rep until the following morning that my car was ready.
4/21/2024
Michal L. VERIFIED CUSTOMER
It takes way too long. Why do I book an appointment in the morning if you start working on it in the afternoon anyways?
4/20/2024
Clinton Y. VERIFIED CUSTOMER
Elizabeth was very professional and courteous
4/20/2024
Augusta C. VERIFIED CUSTOMER
Liz always gives excellent professional service.
4/19/2024
Dsk Llp. VERIFIED CUSTOMER
Kevin was great. Very professional. I checked in with him around 8:30. He promised the completion time by 10:30 am. Service was completed and car was washed and ready by 10:15.
4/18/2024
Youyang G. VERIFIED CUSTOMER
Amazing exerience, better than the Santa Clara location.