Best service experience I've had with Genesis so far!
2/16/2025
David C. VERIFIED CUSTOMER
Lawrence is always helpful.
2/16/2025
Ian G. VERIFIED CUSTOMER
Doug is great! Super helpful and friendly
2/15/2025
Kenneth E. VERIFIED CUSTOMER
Thanks for keeping me informed as all of the needed work was being done.
2/15/2025
Jondelle B. VERIFIED CUSTOMER
I definitely am pleased with the high level of service received from Elizabeth and her team. I was greeted with a smile and warm welcome, cared for right away and all my service needs were met. She asked how the car was treating and asked if there was anything she could do to improve my experience with my GV70. Thanks Liz
-Jondelle
2/14/2025
Brian H. VERIFIED CUSTOMER
Very professional and iI can tell he really cares about the ensuring that the customer is satisfied. When i return i will ebaure to ask for Lawrence to do any additional work exclusively.
2/14/2025
Jim P. VERIFIED CUSTOMER
A good man.
2/14/2025
Quince Sheila. VERIFIED CUSTOMER
Great service!
2/14/2025
Andy T. VERIFIED CUSTOMER
Elizabeth is the best advisor I have ever worked with. She is a true asset for San Bruno Genesis/Hyundai.
2/14/2025
Leung K. VERIFIED CUSTOMER
No comments
2/13/2025
Elizabeth W. VERIFIED CUSTOMER
According to my boyfriend who brought my car in for me, Elizabeth W
2/12/2025
Jeremy R. VERIFIED CUSTOMER
We made an appointment for 11am several weeks in advance stating we'd wait for the oil change to be performed. After 2 hours of waiting, nobody even started to work on our car until we asked about it. This was a complete and total waste of a day. It should NOT take 4 hours for an oil change when you have an appointment. We were not the only people experiencing the chaos that happened in the service department today, and I will be calling Genesis customer care. Also, I will be leaving a one star Google Maps review.
2/12/2025
Curtis W. VERIFIED CUSTOMER
Larry was pleasant, efficient and courteous. He got me in the que, kept me informed and had the paperwork ready when it was time to check out. Waiting room pleasant. First experience with Genesis service was a very good one.
2/11/2025
Ben S. VERIFIED CUSTOMER
5 stars for Doug. Very responsive and easy to work with. Thanks for the help.
2/9/2025
Elena J. VERIFIED CUSTOMER
Doug was extremely professional and went above and beyond to deliver excellent service. He also managed to get me a secondary car key within hours, while others had been unable to provide one or even give me an update since November 2024.
2/8/2025
Amanda M. VERIFIED CUSTOMER
Elizabeth was fantastic, however I do have additional feedback on your service department. My car was three weeks old and having serious electrical problems with turn signals that suddenly weren’t working and no one answers the phone at your service department. I called six times and there is no option to do anything other than schedule an appointment three months out. I called the sales department twice and they told me they would have someone from service call which they never did. So finally, I had to just drive the car in and then was initially told it wouldn’t be possible to look at my car because I didn’t have an appointment. I had to wait half an hour to even get to fully explain the issue to someone.
2/8/2025
Randy D. VERIFIED CUSTOMER
Lawrence was very good at keeping us updated. The car was sch ruled for a service based on an email we received that we were due for a service but not until we asked if service was done he said they did not know it was to be serviced. Several of our concerns on a list were not satisfactorily resolved as they could not duplicate. We sent a recording of a noise the car makes and was told they could not hear anything. I played the recording with David in the car and he heard it. Our biggest concern is the fact that the car has bogged down after a stop and has almost died. Please call us if you would like get more details.
2/8/2025
Matt S. VERIFIED CUSTOMER
Took 4 calls to just get an appointment. Left multiple messages and didn't receive a return call until issue was escalated to service manager.
Why was I charged $64 for the loaner? Paperwork I received on day I picked up the loaner had no such costs.
I asked during drop-off and again on the phone when told that vehicle was ready to pleas charge the car to at least 40% so that I could drive more than an hour home. I picked it up with 18% left and had to stop and charge.
During drop-off I mentioned a crack in the passenger front door grab handle. Lawrence said he would work up a quote...haven't received one.
2/7/2025
Charles R. VERIFIED CUSTOMER
Great service, friendly, informative, and efficient
2/5/2025
Matthew F. VERIFIED CUSTOMER
Wonderful experience!
Great communication!
Very happy ! Lawrence was wonderful!