First of all, there’s not enough dealerships around to take in all the needed service. The advisors are overwhelmed with too much work.You need to hire more help and more advisors.There needs to be better communication. The phone lines are overwhelmed and no one answers the customers back. Late messages don’t work or texts. When I call about my car, I want advisor to talk to me. Every time I call no advisor picks up and their messages are full.
My car was filthy when I picked it up, looked like it was in a dirt lot for days. The complementary Auto wash has been out of service for over a year. In fact, I’ve never had my car clean there since I got my car in 2023.
Advisors are nice and courteous and helpful, but the work is piled up and it takes too long to get your car fixed.
I also didn’t like the fact that there wasn’t any complementary car shuttle or car rental .
Sounds like there’s a problem with the service manager or the owner. But something needs to be done or your gonna lose your customers and business!
1/24/2025
David M. VERIFIED CUSTOMER
Thank you
1/24/2025
Qixiang H. VERIFIED CUSTOMER
Very good
1/23/2025
Lucy M. VERIFIED CUSTOMER
Kevin is the BEST!! He explains everything that needs to be serviced on the car. Kevin answers all questions in a very clear and articulate manner. I have known Kevin for two years now at the dealership. You picked a winner hiring him.
Lucy M
1/23/2025
Isela H. VERIFIED CUSTOMER
Service was outstanding and quick.
Thank you for keeping my car in good shape!
1/23/2025
Christian T. VERIFIED CUSTOMER
Julio's service was great. Even though the advisors were all busy, he took the time to update me frequently and take car of my car thoroughly.
1/23/2025
Frances C. VERIFIED CUSTOMER
When people make an appointment they should be taken before those that just show up.
1/23/2025
Ray J. VERIFIED CUSTOMER
Steven did a great job for me. I am fully satisfied. Thank you.
1/22/2025
Carol P. VERIFIED CUSTOMER
This is the second time I brought my car to be serviced and I did not receive a car wash which I was entitled too.
The service representative was professional and answered all my questions.
1/21/2025
Raul R. VERIFIED CUSTOMER
Thank you. Great quick service
1/21/2025
Jill H. VERIFIED CUSTOMER
Was straight forward and kind
1/21/2025
Samuel R. VERIFIED CUSTOMER
I’ve always received great customer service when I take my vehicles in for service. The staff has always been courteous and helpful. The only thing that I was surprised about is that if you make a payment using you credit/debit card, you get charged an extra 3% for using it. I don’t like carrying a large amount of cash in my wallet nowadays, but I guess you have to pay for safety and convenience.
1/19/2025
Rosemary W. VERIFIED CUSTOMER
Joseph is kind, attentive and professional. He's a pleasure to work with.
1/19/2025
Ana T. VERIFIED CUSTOMER
They are always very polite, friendly and helpful.
1/19/2025
Jared Z. VERIFIED CUSTOMER
Awesome work from Steven, not sure how backed up the dealer was or the tech was to take 3 weeks to replace the filters for the emissions system; but that was not on Steven.
1/19/2025
Ines Korinna. VERIFIED CUSTOMER
Julio was amazing. The detailing was not 100% which for the price I would expect. The child seat was completely dirty and the vents were dirty/dusty too. Cleaning the entire ventilation system was the main concern.
1/17/2025
Xuan N. VERIFIED CUSTOMER
Very good service
Thank you
1/17/2025
Alatorre N. VERIFIED CUSTOMER
Steven was very personable as well as professional. The service technician also worked timely to get me out and back to work as soon as possible. Very satisfied !
1/17/2025
Gin D. VERIFIED CUSTOMER
I dropped off my car for a recall repair, and the entire process was seamless and stress-free. Steven was friendly, professional, and kept me updated throughout. Arranging pickup after the Service department’s closing hours was simple and convenient. Excellent service all around!
1/16/2025
Michael F. VERIFIED CUSTOMER
I asked for a full synthetic oil change and I'm looking at my bill here and it looks like they use the blend, which is not what I asked for. I'm going to check tomorrow with matthew, if they put up synthetic blend I'm bringing the car back over and will expect a free oil change to full synthetic, which is what I asked for on the phone I made the appointment and when I got there, I specified full synthetic.