CardinaleWay Hyundai of El Monte Auto Repair Service

He was very friendly and provided me with all the information I needed. Thanks!

Steven was so wonderful in helping me with the complicated forward collision issue with my Tucson. He is a GEM, you guys are SO lucky to have him!

Very happy to have had Joseph Flores as my service advisor!!!????????

I've been bringing my car here for service since I bought it, based on recommendations for their great service, but recent experiences have been frustrating. On 09/29/24, I reported a peeling part on the passenger door to technician Kevin, who ordered a replacement. I followed up several times, and on 11/14 was told the part had never arrived, but a rush order was placed. The part arrived on 11/15, and the appointment was set for 11/18. When I dropped off the car, Matt was supposed to help but left early. I called, and Paulina told me no one had worked on the car. I was promised the car would be finished the next morning, and had to spend $100 on an Uber both ways because I live in Montebello. On 11/19, I was told it would be done by the end of the day. Kevin helped with the update, but the part was damaged. After waiting for the replacement part, I got it replaced on 12/30. The second incident happened on 2/8/25. Despite construction, I had a good experience with Joey, but after picking up the car, the 12v battery warning appeared. The car shut down, and I discovered the battery caps and windshield cap weren't properly closed. After a jump, it worked, but on 2/12, I received another warning: "Check electric vehicle system." I paid $600 for this service, and it seems nothing was properly checked. While Kevin and Joey have been great, the service from Matt, Paulina, and other technicians has been disappointing. I hope things improve.

This is my second time having to return my car for service due to errors found on my vehicle after being serviced. Long wait time for vehicle to be ready.

What a pleasure to have had Joseph Flores as my Service Manager. So easy, knowledgeable and yet professional. He kept me informed every step of the way and made sure my vehicle and I were well taken care of.

Kevin was great

Cool

Mr Flores was very nice, knowledgeable, and addressed all my needs.

Great job but forgot the tire rotation and tire pressure adjustment

Matthew Lopez was anything but delightful to work with. He was condescending rude and a “know it all.” He bullied me into services that were recommended instead of taking the time to fix my initial visit. When I told him I was not interested he lashed out at me and at that point I had no one following up with me. About my car 2 weeks later. When I received my car it was dirty smelled and had a flat tire due to the negligence of your dealer. As soon as I drove off my light for tire pressure went on. I will never return and my car is still showing issues. Will call Hyundai to let them know of my experience I don’t wish that type of customer service on anyone. Very very terrible experience. I have never been told I can’t have warranty work if I don’t do a cabin filter change amongst other “recommended” services. Terrible. Fail

Mr. Flores was helpful and friendly.

Did not get tire rotation with my maintenance. Will have to go back.

Joseph Flores is very friendly and helpful

Steven was amazing! I have been very dissatisfied with the service and my experiences in the past. I was never going to use this dealership again and Steven turned this around for me. I will now only deal with him for all future service appointments!!! Thank you Steven!

Mr. Bernal was a pleasure to work with!! He maintained communication about status of my vehicle and kept costs within the budget discussed while still providing quality feedback/service recommendations to keep my car running for years to come. Looking forward to working with him in the future ????

Thank you and great service as always.

Very unhappy with the communication.

You dig deep until you solve the problem,that impressed me very much,thank you.

You guys made sure we took full advantage of our extended warranty. We got a wheel alignment , tire rotation, wiper blades, cabin filter and coolant replacement. Work was done on time and completed.