CardinaleWay Hyundai of El Monte Auto Repair Service

I came in after going to several local Hyundai dealerships with less than helpful service departments. When I went in to El Monte and met with Joseph he IMMEDIATLY helped me. He was able to secure me a rental vehicle while my car got fixed. The part needed for my car will take a while to get in and he was very communicative with me throughout the entire process. I will for sure be back for any needed services with my car. I cannot recommend him more!!!

A little chaotic due to construction but Joseph made it easy and explained everything. Service did take longer than expected but understandable. Joseph made sure I got my car as soon as possible. Thank you!

always good customer service

Joseph was very attentive in providing updates and answering any questions. He was friendly and made the whole situation way less stressful and easier to manage!

Everything was good

Always keep inform and update of the job progress.

I appreciate the effort, communication was excellent

Eselent service thank you

Communicated clearly and well and delivered as promised. Trusted service advisor!

Everyone was friendly and offered to assist me in every way

Joseph did a great job with my vehicle and kept me updated through the process. I know that the dealership is under refurbishment so my car got back to me a bit dusty, by Joesph told me to swing by one day for a free car wash. Glad that they were able to complete the repair.

He was great very helpful ????

Joey is helpful

I was told my car would be detailed on the day I took to get service and once I got there, I was told the car wash was not working. I was finally told they would detail the car. Once they were done, two hours later, the car went through the car wash, but it was not detailed or vacuumed. Very disappointed. I told them it was not vacuumed and they told me to bring it lit back some other time because they did not have a vacuum. You sell cars every day so I’m sure there is a vacuum , just like the cat wash.

Formal Complaint – Hyundai Service Center I am filing this complaint regarding the service I received at a Hyundai Service Center in California for my 2012 Hyundai Genesis 4.6. Prior to traveling from Wisconsin to California, my vehicle underwent extensive preventive maintenance by an experienced mechanic. Despite this, while in California, the vehicle displayed diagnostic codes P0841 and later P0705, both related to the transmission range sensor. At the Hyundai Service Center, the technician recommended a complete transmission replacement, citing a faulty valve body assembly. However, according to industry information, replacing the valve body assembly is a distinct repair and does not require replacement of the entire transmission. It was further advised by outside sources to seek a second or third opinion. Additionally, I was quoted $8,500 for the transmission replacement. This amount was later reduced to $7,200 without clear justification. Such a significant price adjustment raises concerns about transparency and the integrity of the recommendation. As a Hyundai owner, I expect accurate diagnostics, fair pricing, and professional conduct from authorized dealerships. My experiences with Hyundai dealerships in Wisconsin have always reflected honesty and trust, which makes this incident particularly troubling. I respectfully request that Hyundai review this matter to ensure customers receive consistent, transparent, and ethical service across all dealerships. Sincerely, Jae P

Super fast and efficient service! I’d definitely recommend.

For oil change the process took 2 hours and 30min. Also, I caught this location trying to cheat me by indicating my tires were rotated as part of the FREE oil change service. The work order shows tire rotation but it was not done. Because I had marked my tires this time. Because last time I brought in my car for the same service I noticed my tires looked the same. Therefore I marked it this time. After they brought my car out I showed them what I did and they took it back in and rotated my tires. Therefore this experience left me wondering what else is there that I'm not aware of.

Thank you Joey (Joseph) for once again taking care of my car, once again, you have my highest regards, you have excellent customer service and always explain my questions throughly with different scenarios and it clarifies my options. Excellent work from Joey and my mechanic that sent the video! That was a surprise and I appreciate the visual explanation. Awesome job guys!

We waited at the dealer while our Tucson was being serviced and had to call to check if they were finished. After several attempts to talk with someone my wife finally got through. Just to be told that the car was ready. This is a bit petty but I’m in a wheelchair and getting to the service department wasn’t easy due to construction.

John focused on my concerns and addressed them competently and thoroughly!