CardinaleWay Hyundai of El Monte Auto Repair Service

they took 3hours and 30 minutes for just a regular service. i booked a appointment for 10:45 AM and they gave my car at 2:30 PM. What is the meaning of appointment? if they take that much time. it was my 1 time and it was very bad experience and i will not gonna come again for my car service at cardinaleway hyundai .

Today i had to wait for 8 hours to see if my brakes, ac and add washer fluid to my car. They were able to fix my brakes and ac but forgot add washer fluid for me. I ask twice just in case they will forget but in the end they forgot.

Thanks to the team for getting the car fixed and returned in a timely manner.

I’ll share my experience as I went through process. While ago I brought my Sonata 2024 to have check a safety issue “DTC B1490” the advisor said it’s nothing to be worry about it. We’ll check when you bring it back for “Oil Change” my son brought it this morning (08/14/25). I got a text around 9:28/am for P/U so I called at 10:11/am to make sure they have checked the “Safety issue” but the agent who got my called didn’t know anything so he tried to connect with Mr. Bernal that it was unsuccessful the attempt. He said that he would send an email to notified him. After 30/mnts I arrived at the service Department to Pickup my vehicle. There were (2) advisors and others next to us. I waited around 8 o 10 minutes. I signed the invoice then I went outside to have my vehicle brought out. As I waited outside for another 5 minutes an employee approached me and said are you waiting for your vehicle my answer was “yes “ he asks for my invoice and wrote something on his hand then I told him that I need to speak my advisor “Julio,Bernal” because I want to know if the safety code have been taking care of but he didn’t know anything so he notified Mr. Bernal about my concern that I him does Mr. Bernal will be here when you bring my vehicle ? He said “yes” so he brought it back after 3/4 minutes. At this point I didn’t see Mr. Bernal I waited for couple minutes then I went again to service department to ask for him that I went all the way back. I saw an advisor coming out that I asked him “may I speak with Mr. Bernal ? He said that’s me. I asked did anyone notified you that I was waiting for you outside ? He tried to make an excuse that I didn’t appreciate it at all. I asked Mr. Bernal “ did you get the email that someone sent it to you about the “ safety issue” he said I haven’t received anything therefore I got very frustrated because he tried to ignore my concern. Finally, he said let me check what it’s the “safety issue” I showed to him on my Hyundai App. I can’t take your vehicle today. I asked to speak with someone higher of him that he referred to the “GM” I spoke my awful experience with my advisor. BAD EXPERIENCE !!!

Your people did a great job working around your construction.

Joseph was friendly, accommodating and considerate of my schedule. He got my car finished earlier than expected and made sure all of my concerns were addressed.

I was informed that service would take 2 hours. It took 4 hours The passenger seat was reclined practically flat. The service advisor didn’t noticed the position. When I made the appointment I mentioned to check molding on left rear door. On day of appointment I had to remind advisor about molding. It was apparent that he did not review my file. Finally, I had to ask him about the moldings and the car wash was a joke.

Thank you for getting my repair done so quickly,. My car is running great

Went in for a recal for a system update. Took 5 1/2 hours. I also waited in the customer waiting area, which had no running ac. The service department however has theirs BLASTING. Making the waiting area hot and musty. I will drive to Glendora next time.

Interior of car was left dirty with oil from technician’s hands/arm.

Great feeling to have when you get outstanding service even after purchase. Thank you very much

I left my car on Monday for maintenance and a diagnostic. My advisor was Mathew or Joseph Flores — not sure which. He told me he would call me on Tuesday, but he never did. I tried to reach my advisor on Thursday, but I was told he wasn’t at work. I called three times on Friday, and finally someone told me my car was ready. When I picked it up, I found they only did the maintenance — no diagnostic was performed. They didn’t even bother to wash the car. I had paid $507 for a rental car for the week, expecting both maintenance and diagnostic work to be done. I feel the lack of communication and follow-through was unacceptable, and the extra expense was completely avoidable if they had been clear from the beginning.

Never Hyundai again...unreliable, scams, and horrible

I was promised a complimentary car wash while making an appointment to service my car. When I picked up my vehicle, I was told that I needed to let the employees know that I wanted a car wash, but the topic was never brought up. I was then told I could get it washed, but would have to wait to pick up my vehicle at the end of the day when it was barely 10 am. In addition, when picking up my vehicle, it was left out at the front with the windows down and the keys inside without any supervision. The experience was extremely disappointing..

While my car was supposed to be repaired your employees damaged my car in addition to that the car wasn’t even done being serviced until 3 hours past the estimate and the car wasn’t even washed.

OK

It doesn’t matter whether you have an appointment or not the wait is always 4+ hours. Paid almost $200 for what should include a safety inspection yet was not notified my break lights are not properly working.

Thank you for the extra service (smelly ac) you provided us. This shows that you still care after sales. Thank you Kevin Molina for your professionalism in handling it.

He was great

Recall not completed/started Spent extra on more expensive oil change but windshield wiper fluid and brake fluid not topped off Took Uber to and from waiting for service to be completed, but now must come back again for original recall service to be started