My overall experience was somewhat disappointing. I felt that the level of support provided was consistently low energy. Additionally, I expected a courtesy car wash, but I was informed, "You need to ask for a car wash. Since we only have one person, cars are not always washed." While I understand the dealership was understaffed, I believe a higher standard of service and courtesy should have been maintained. Given this experience, I am reconsidering whether I will return to this dealership for future service.
7/12/2025
Diana G. VERIFIED CUSTOMER
Joseph was professional and thorough in his explanation of the maintenance and fixes required. Having to bring in my car a couple of times, Joseph made the process as efficient as possible, being diligent in reaching out to me on the status of my parts, processing me and our quickly.
7/12/2025
Nicole A. VERIFIED CUSTOMER
There are many issues to share I extremely un happy with quality if service on my car as well as the customer service. Please contact me at
****-****-xxxx
7/11/2025
Saporito D. VERIFIED CUSTOMER
The check-in and checkout system is disorganized and takes a very long time. It should’ve taken two hours. I didn’t even get a notification by our three I called and they said they had it under the wrong name seemed understaffed and disorganized the entire way. I will not be bringing my car back there for servicing.
7/11/2025
Barbara J. VERIFIED CUSTOMER
I didn’t expect to stay so long but other than that I was satisfied considering your under construction. Your TV kept messing up.
7/11/2025
Sunjung L. VERIFIED CUSTOMER
Thank you Julio for your amazing service.
7/10/2025
Dawn S. VERIFIED CUSTOMER
Great service
7/10/2025
Gale O. VERIFIED CUSTOMER
"Jay" provided excellent customer service. He was very attentive to the details of my required service maintenance. It felt like I was part of the family and treated me as such.
It's always nice to experience outstanding customer service that keeps me coming back!
7/10/2025
Isis S. VERIFIED CUSTOMER
He took the time to explain and share with me about the service that my car needed because of the mileage.
7/10/2025
Natalie V. VERIFIED CUSTOMER
He was great at communicating with ETAs on my car and professional
7/10/2025
Ji X. VERIFIED CUSTOMER
Thanks
7/10/2025
Andrew L. VERIFIED CUSTOMER
Matt was great, very efficient and kept me well informed through the process with updates
7/9/2025
Kim J. VERIFIED CUSTOMER
not yet but later
7/9/2025
Margaret R. VERIFIED CUSTOMER
Everyone I encountered starting with Julio were helpful and courteous, which made this a pleasant experience. My car work was finished within the allotted time they quoted, which was great. Thank you
7/9/2025
Jo Ann. VERIFIED CUSTOMER
I purchased my car on 6/17 at the time made the agreement that I'd be returning to have a hitch installed on 7/7. I emailed the sales rep that I worked with on saturday 7/5 to confirm my 9am 7/7 hitch install appointment. Drove down from Bakersfield for this appointment to find that 1. There was no loaner vehicle or someone to give me a ride to a family members house to wait for my car to be finished. And 2. As I started to walk the 2 mile walk to a relatives house the service tech discovered that the hitch still hadn't even arrived at the location. 3. I ended up wasting a day of driving back and forth, and have to go even longer without my hitch with no guarantee of when it will be in to be installed onto my vehicle. I'm extremely frustrated and hope the hitch arrives quickly so that we can move past this whole messy experience
7/8/2025
Michelle M. VERIFIED CUSTOMER
Matt was courteous and the team was fast. Many thanks!
7/7/2025
Edna S. VERIFIED CUSTOMER
Julio is very professional and respectful. He has great customer service and I would definitely recommend him.