CardinaleWay Hyundai of El Monte Auto Repair Service

Very satisfied, JOHN did a great job

I had an awful experience since (08/14/25). On this day I have an oil change service so I notified to Ryan that I need to have check a DTC-B1490 so he said that he notified to advisor “Julio,Bernal”. I arrived around 11:30 am that I wait on waiting for 5/7minutes to be assisted by a receptionist. He told me that he would brought up. I wait another 5 minutes! When a porter brought up my vehicle I asked him did you know if the advisor have checked the “DTC/B1490” he said “I don’t know “ but I can go ask him and tell him that you want to speak with him. I wait another 5-6 minutes but he didn’t come outside that I decided to go again inside to the office. I went all the way back to ask for him as a surprise he was walking out and asked him do you know that I’m waiting to speak with you regarding of “DTC” he answered was “I didn’t know that you were waiting for me “ I felt out of the place because I talked to the porter to notified you about my concern. Unfortunately, he was not friendly and professional of how he handle a “Simple follow up”. I notified him that I have spoke with RYAN that I explained to him my “DTC-concern” so Ryan said that he would send an email to Mr. Bernal. I understood that every conversation from any service advisors take things seriously but this it was not the case because Mr. Bernal said that he did not get any email from “Ryan”. I felt very frustrated for the fact that I waste my time to explain my concern that nobody didn’t know anything. I escalated the issue with “GM-Kent” he promised to have someone of his team members to Pick up and deliver my vehicle. He made a copy of the invoice and he said that he would pass it to service manager”Diana” the next day (08/15/25) but she didn’t call me back. I called to speak with her at the same time Ryan was giving hard time and making difficult to speak with her! Later the day I spoke with her that I emphasized “did your GM pass DTC issue and the unpleasant experience that (2) employees did not take seriously my concern the day before that now I have to deal plus wasted time. She strongly said that I did not have any pass down from my GM ! She set up the pick up time for my vehicle on (09/02/25) at 10:00 am but nobody followed up again ! I called around 10:30/an and talked to Kevin that he said that he didn’t know anything about picking up my vehicle. Another issue happened, it was very disappointing and dissatisfied of how advisor answered on the text message ****-****-xxxx he didn’t reply with timely response therefore he took a long time to reply and ignored the text message. Today (09/22/25) was the day to have my vehicle delivered at my house so that I asked him “ are you going to put gas for the time being “ until now he didn’t respond!! I called service-manager” Diana” and explained to her that my vehicle had a 3% of gas plus it wasn’t washed. They brought it back very dirty. A porter said “Car wash is not working because of the construction” the remodeling it had been for couple months that I believe that they did not want to wash it that it’s very sadly the way Hyundai of El Monte made us feel. I told her that I got a loaner from them with half of tank and I gave it back the way I received. She made a comment that they were doing a favor to pick up and deliver to my house that I told her that it was not case because your two employees mess up a simple follow up on the service day (08/14/25) I’m very disappointed of how everything went to the entire experience!!!

Joey very professional and great customer service..

No body told me anything about “Pay Share Amount” , I had to pay extra $3 on my bill when I used credit card, If I knew I would paid Cash instead. Also I waited more than 2 hours for just oil change, and I had an appointment. Not satisfied at all.

John Kim was great, helpful and professional

Julio thank you for your help. Your team was quick and efficient.

Took a little longer than I would have liked to do the many cars that were there for Servicing it didn't cost me as I was expecting

“I had a great experience at CardinaleWay Hyundai of El Monte. Kevin Molina was professional, attentive, and kept me updated throughout the process. The check-in was smooth, and I appreciated the clear communication about the service and inspection results. Everything was handled in a timely manner, and I left confident that my vehicle was well taken care of. Thank you for the excellent service!”

Great job, Kevin!

My vehicle was being serviced for an unreasonably long time. No one had looked at my car for weeks. I had initially been told my radar was the problem only to be told the entire brake module had to be replaced (which was likely the reason for an extra 4-5 day delay). When I received my car it was filthy from sitting out for nearly a month and the battery had been drained from 42% to 22%. Very poor service.

Will this be via text? I hardly ever go into my email.

I want to make it very clear that my 5 stars apply specifically to the following team members: Service Manager Diana, Service Advisor Kevin, Ray, and Jonathan. I took my car in for engine replacement under warranty and had quite a frustrating experience initially with a different Service Advisor. I eventually got so upset I asked for a manager -- the VERY SAME DAY I escalated to Diana, she sprang into action and I had what I needed within 2 HOURS. I initially requested that my car be transferred to a different dealership, but Diana assured me I would be taken care of here and made true on that promise. Every time I needed something, Diana ensured I was never left in the dark and always responded to my emails within less than 24 hours. She was extraordinarily patient and never made me feel like an inconvenience despite over 20 emails back and forth (in addition to my numerous calls) over the past month. She took the time to coordinate across multiple staff members to resolve my service experience. I know my experience with the previous Service Advisor affected my communications with her -- I was extremely distrustful and anxious about the possibility of being taken advantage of -- but Diana was sympathetic and always knew exactly what to say to assuage my fears. Her exemplary service is exactly what saved this from becoming a 1 star experience. While Diana is absolutely the star of this review, I want to also acknowledge the great service from the following Service Department team members: - Service Advisor Kevin: When I called regarding my car and expressed frustration with the process, Kevin could have easily told me "Too bad so sad! Take it up with the service advisor who's assigned to you!" Instead, on an incredibly busy Saturday, Kevin empathized with my feelings while being realistic about what they could actually offer. After a month of dealing with less than ideal circumstances regarding my car, I came in 10 minutes to closing ready to argue some more but Kevin's warm professionalism completely took me by surprise. He asked me in a gentle voice, "Are you sure you don't want to pick up your car today? I don't want you to be without your vehicle..." When I shot back "I can't because of XYZ!" Kevin quickly coordinated with the service team -- 3 minutes before closing time -- so I could pick it up that same day instead of waiting another 2 days. From what I observed while waiting for my car to come around, Kevin was equally helpful and patient with every single other person who walked through his door despite handling a steady stream of customer requests 10 minutes past closing. - Ray: Ray was often my first point of contact whenever I called the Service Department -- he always picked up on the first ring OR if he wasn't able to answer, he'd call me back within 3 minutes. I was honestly shocked by his efficiency and want to note that even when I would call multiple times in one day, Ray was unfailingly polite, courteous and understanding while routing me exactly where I needed to go -- and he never once dropped the ball on a request. - Jonathan: Accompanied me to pick up my loaner car as well as my personal vehicle. His friendliness and clear explanations made me feel at ease during moments I felt incredibly frustrated and was a positive touch point in my experience. While my service experience started off far from ideal, Hyundai El Monte has some true gems working in this department. I'd gladly come back as long as I'm working with them.

Yes! Completely satisfied.

Advisor forgot half of my service requests for the apptment. He was very nice and friendly though

Service was quick, efficient and with a nice attitude.

The customer service was great. Attention to detail. Very happy

It was a waste of my time (1.25 hours). You didn’t have a replacement key nor windshield wipers. Sad

Joseph was great. He recognized the complexity of my car issues and took steps to ensure a quick resolution and pointed me toward helpful resources

Kevin and all personal were polite and friendly. As soon I arrive to the dealer one of the workers came to help me and introduce me to the team. Every thing went so smooth I was afraid, because of the bad experience that I had at glendale dealer, but Im so happy with this new one. Gracias kevin y a todos en el dealer por su atencion.

Car was delivered all dirty got video to prove it