The El Monte locations pales in comparison to the Glendora location that offers excellent service and even includes a car wash!
9/8/2025
Cristine N. VERIFIED CUSTOMER
Kevin and the entire staff are always so helpful and informative!
9/8/2025
Alyssa M. VERIFIED CUSTOMER
Was happy with the oil change. Not happy that I was unable to get my car washed or a ride home while my car was worked on. Wanted to see merchandise and when we went they had nothing.
9/8/2025
Marvin J. VERIFIED CUSTOMER
The management needs to make available to the customer ways that they don’t have to spend hours at the dealership waiting on their cars, especially if you don’t have the internet ( it wasn’t working on my visit) for example: provide “Uber” at a discount, provide a loaner car, etc.,if I can get my meds, laundry, and groceries delivered to me why can’t I get my car? I had the car I bought before this one delivered to me when I bought it. Some people are willing to PAY for convenience. I have a Lexus and the service experience is Soooo much better.
9/7/2025
Francisco A. VERIFIED CUSTOMER
Excellent service during construction
9/7/2025
Guiyi C. VERIFIED CUSTOMER
Everything is great
9/7/2025
Fabian S. VERIFIED CUSTOMER
Best service I have ever had. Thank u
9/6/2025
Alisa G. VERIFIED CUSTOMER
Crooks!!!
9/6/2025
Gabriel R. VERIFIED CUSTOMER
John Kim was very friendly and professional in speaking ensuring details were explained in car procedure for servicing and options available. John was also courteous in offering snacks or water and initiative in his responses.
9/6/2025
Ann K. VERIFIED CUSTOMER
Everyone was very nice.
9/6/2025
Donald A. VERIFIED CUSTOMER
It was recommended I change the cabin filter for a cost of 249 dollars. Since when does a cabin filter cost that much. I’m sick and tired of efforts to rip me off for a part that I can get and replace myself for under twenty dollars.
9/5/2025
Carolyn K. VERIFIED CUSTOMER
I arrived five minutes early to my 8am appointment for an oil change. The advisor said it would take 2 hours from the check time 8:11am. It was 11am I inquired about the status of the oil change. The completion paperwork was sitting at the advisor desk. I find the length of time of over 2 hours to performed the oil change is unresonable. If an appointment is required why does it take so long to perform an oil change. Also, if I had not inquired it would have taken longer waiting period.
9/5/2025
Paul H. VERIFIED CUSTOMER
Waiting for over 3 hours when they said it would be ready in 1 1/2 was not good. This isn’t the first time I’ve had to wait that long either. Now I will have to dread getting my car serviced knowing I’ll have to wait so long to get it back. The service agents are always very nice, though.
9/4/2025
Khaled A. VERIFIED CUSTOMER
I'm satisfied with the service thank you
9/2/2025
John S. VERIFIED CUSTOMER
Joseph, what is the total bill on my car? Can I pay over the phone with a debit card and then make arrangements for someone to come and pick up the car give me a call back or a message at ****-****-xxxx
Thank you
John S
9/1/2025
Madelynn M. VERIFIED CUSTOMER
Joey always makes service a breeze. He’s accommodating and always seems to be able to fit me in when I need my service done. Thank you to the whole team at CardinaleWay!
8/31/2025
Bao H. VERIFIED CUSTOMER
Really great service experience!
8/31/2025
Veronica S. VERIFIED CUSTOMER
Gracias por su alluda y tiempo y amabilidad atencion
8/31/2025
Carmen S. VERIFIED CUSTOMER
I wasn’t told the cost of the oil change or a status update when my vehicle was there. I am so disappointed