CardinaleWay Hyundai of El Monte Auto Repair Service

Eselent service thank you

Communicated clearly and well and delivered as promised. Trusted service advisor!

Everyone was friendly and offered to assist me in every way

Joseph did a great job with my vehicle and kept me updated through the process. I know that the dealership is under refurbishment so my car got back to me a bit dusty, by Joesph told me to swing by one day for a free car wash. Glad that they were able to complete the repair.

He was great very helpful ????

Joey is helpful

I was told my car would be detailed on the day I took to get service and once I got there, I was told the car wash was not working. I was finally told they would detail the car. Once they were done, two hours later, the car went through the car wash, but it was not detailed or vacuumed. Very disappointed. I told them it was not vacuumed and they told me to bring it lit back some other time because they did not have a vacuum. You sell cars every day so I’m sure there is a vacuum , just like the cat wash.

Formal Complaint – Hyundai Service Center I am filing this complaint regarding the service I received at a Hyundai Service Center in California for my 2012 Hyundai Genesis 4.6. Prior to traveling from Wisconsin to California, my vehicle underwent extensive preventive maintenance by an experienced mechanic. Despite this, while in California, the vehicle displayed diagnostic codes P0841 and later P0705, both related to the transmission range sensor. At the Hyundai Service Center, the technician recommended a complete transmission replacement, citing a faulty valve body assembly. However, according to industry information, replacing the valve body assembly is a distinct repair and does not require replacement of the entire transmission. It was further advised by outside sources to seek a second or third opinion. Additionally, I was quoted $8,500 for the transmission replacement. This amount was later reduced to $7,200 without clear justification. Such a significant price adjustment raises concerns about transparency and the integrity of the recommendation. As a Hyundai owner, I expect accurate diagnostics, fair pricing, and professional conduct from authorized dealerships. My experiences with Hyundai dealerships in Wisconsin have always reflected honesty and trust, which makes this incident particularly troubling. I respectfully request that Hyundai review this matter to ensure customers receive consistent, transparent, and ethical service across all dealerships. Sincerely, Jae P

Super fast and efficient service! I’d definitely recommend.

For oil change the process took 2 hours and 30min. Also, I caught this location trying to cheat me by indicating my tires were rotated as part of the FREE oil change service. The work order shows tire rotation but it was not done. Because I had marked my tires this time. Because last time I brought in my car for the same service I noticed my tires looked the same. Therefore I marked it this time. After they brought my car out I showed them what I did and they took it back in and rotated my tires. Therefore this experience left me wondering what else is there that I'm not aware of.

Thank you Joey (Joseph) for once again taking care of my car, once again, you have my highest regards, you have excellent customer service and always explain my questions throughly with different scenarios and it clarifies my options. Excellent work from Joey and my mechanic that sent the video! That was a surprise and I appreciate the visual explanation. Awesome job guys!

We waited at the dealer while our Tucson was being serviced and had to call to check if they were finished. After several attempts to talk with someone my wife finally got through. Just to be told that the car was ready. This is a bit petty but I’m in a wheelchair and getting to the service department wasn’t easy due to construction.

John focused on my concerns and addressed them competently and thoroughly!

Very satisfied, JOHN did a great job

I had an awful experience since (08/14/25). On this day I have an oil change service so I notified to Ryan that I need to have check a DTC-B1490 so he said that he notified to advisor “Julio,Bernal”. I arrived around 11:30 am that I wait on waiting for 5/7minutes to be assisted by a receptionist. He told me that he would brought up. I wait another 5 minutes! When a porter brought up my vehicle I asked him did you know if the advisor have checked the “DTC/B1490” he said “I don’t know “ but I can go ask him and tell him that you want to speak with him. I wait another 5-6 minutes but he didn’t come outside that I decided to go again inside to the office. I went all the way back to ask for him as a surprise he was walking out and asked him do you know that I’m waiting to speak with you regarding of “DTC” he answered was “I didn’t know that you were waiting for me “ I felt out of the place because I talked to the porter to notified you about my concern. Unfortunately, he was not friendly and professional of how he handle a “Simple follow up”. I notified him that I have spoke with RYAN that I explained to him my “DTC-concern” so Ryan said that he would send an email to Mr. Bernal. I understood that every conversation from any service advisors take things seriously but this it was not the case because Mr. Bernal said that he did not get any email from “Ryan”. I felt very frustrated for the fact that I waste my time to explain my concern that nobody didn’t know anything. I escalated the issue with “GM-Kent” he promised to have someone of his team members to Pick up and deliver my vehicle. He made a copy of the invoice and he said that he would pass it to service manager”Diana” the next day (08/15/25) but she didn’t call me back. I called to speak with her at the same time Ryan was giving hard time and making difficult to speak with her! Later the day I spoke with her that I emphasized “did your GM pass DTC issue and the unpleasant experience that (2) employees did not take seriously my concern the day before that now I have to deal plus wasted time. She strongly said that I did not have any pass down from my GM ! She set up the pick up time for my vehicle on (09/02/25) at 10:00 am but nobody followed up again ! I called around 10:30/an and talked to Kevin that he said that he didn’t know anything about picking up my vehicle. Another issue happened, it was very disappointing and dissatisfied of how advisor answered on the text message ****-****-xxxx he didn’t reply with timely response therefore he took a long time to reply and ignored the text message. Today (09/22/25) was the day to have my vehicle delivered at my house so that I asked him “ are you going to put gas for the time being “ until now he didn’t respond!! I called service-manager” Diana” and explained to her that my vehicle had a 3% of gas plus it wasn’t washed. They brought it back very dirty. A porter said “Car wash is not working because of the construction” the remodeling it had been for couple months that I believe that they did not want to wash it that it’s very sadly the way Hyundai of El Monte made us feel. I told her that I got a loaner from them with half of tank and I gave it back the way I received. She made a comment that they were doing a favor to pick up and deliver to my house that I told her that it was not case because your two employees mess up a simple follow up on the service day (08/14/25) I’m very disappointed of how everything went to the entire experience!!!

Joey very professional and great customer service..

No body told me anything about “Pay Share Amount” , I had to pay extra $3 on my bill when I used credit card, If I knew I would paid Cash instead. Also I waited more than 2 hours for just oil change, and I had an appointment. Not satisfied at all.

John Kim was great, helpful and professional

Julio thank you for your help. Your team was quick and efficient.

Took a little longer than I would have liked to do the many cars that were there for Servicing it didn't cost me as I was expecting