CardinaleWay Hyundai of El Monte Auto Repair Service

“I had a great experience at CardinaleWay Hyundai of El Monte. Kevin Molina was professional, attentive, and kept me updated throughout the process. The check-in was smooth, and I appreciated the clear communication about the service and inspection results. Everything was handled in a timely manner, and I left confident that my vehicle was well taken care of. Thank you for the excellent service!”

Great job, Kevin!

My vehicle was being serviced for an unreasonably long time. No one had looked at my car for weeks. I had initially been told my radar was the problem only to be told the entire brake module had to be replaced (which was likely the reason for an extra 4-5 day delay). When I received my car it was filthy from sitting out for nearly a month and the battery had been drained from 42% to 22%. Very poor service.

Will this be via text? I hardly ever go into my email.

I want to make it very clear that my 5 stars apply specifically to the following team members: Service Manager Diana, Service Advisor Kevin, Ray, and Jonathan. I took my car in for engine replacement under warranty and had quite a frustrating experience initially with a different Service Advisor. I eventually got so upset I asked for a manager -- the VERY SAME DAY I escalated to Diana, she sprang into action and I had what I needed within 2 HOURS. I initially requested that my car be transferred to a different dealership, but Diana assured me I would be taken care of here and made true on that promise. Every time I needed something, Diana ensured I was never left in the dark and always responded to my emails within less than 24 hours. She was extraordinarily patient and never made me feel like an inconvenience despite over 20 emails back and forth (in addition to my numerous calls) over the past month. She took the time to coordinate across multiple staff members to resolve my service experience. I know my experience with the previous Service Advisor affected my communications with her -- I was extremely distrustful and anxious about the possibility of being taken advantage of -- but Diana was sympathetic and always knew exactly what to say to assuage my fears. Her exemplary service is exactly what saved this from becoming a 1 star experience. While Diana is absolutely the star of this review, I want to also acknowledge the great service from the following Service Department team members: - Service Advisor Kevin: When I called regarding my car and expressed frustration with the process, Kevin could have easily told me "Too bad so sad! Take it up with the service advisor who's assigned to you!" Instead, on an incredibly busy Saturday, Kevin empathized with my feelings while being realistic about what they could actually offer. After a month of dealing with less than ideal circumstances regarding my car, I came in 10 minutes to closing ready to argue some more but Kevin's warm professionalism completely took me by surprise. He asked me in a gentle voice, "Are you sure you don't want to pick up your car today? I don't want you to be without your vehicle..." When I shot back "I can't because of XYZ!" Kevin quickly coordinated with the service team -- 3 minutes before closing time -- so I could pick it up that same day instead of waiting another 2 days. From what I observed while waiting for my car to come around, Kevin was equally helpful and patient with every single other person who walked through his door despite handling a steady stream of customer requests 10 minutes past closing. - Ray: Ray was often my first point of contact whenever I called the Service Department -- he always picked up on the first ring OR if he wasn't able to answer, he'd call me back within 3 minutes. I was honestly shocked by his efficiency and want to note that even when I would call multiple times in one day, Ray was unfailingly polite, courteous and understanding while routing me exactly where I needed to go -- and he never once dropped the ball on a request. - Jonathan: Accompanied me to pick up my loaner car as well as my personal vehicle. His friendliness and clear explanations made me feel at ease during moments I felt incredibly frustrated and was a positive touch point in my experience. While my service experience started off far from ideal, Hyundai El Monte has some true gems working in this department. I'd gladly come back as long as I'm working with them.

Yes! Completely satisfied.

Advisor forgot half of my service requests for the apptment. He was very nice and friendly though

Service was quick, efficient and with a nice attitude.

The customer service was great. Attention to detail. Very happy

It was a waste of my time (1.25 hours). You didn’t have a replacement key nor windshield wipers. Sad

Joseph was great. He recognized the complexity of my car issues and took steps to ensure a quick resolution and pointed me toward helpful resources

Kevin and all personal were polite and friendly. As soon I arrive to the dealer one of the workers came to help me and introduce me to the team. Every thing went so smooth I was afraid, because of the bad experience that I had at glendale dealer, but Im so happy with this new one. Gracias kevin y a todos en el dealer por su atencion.

Car was delivered all dirty got video to prove it

Service was most impressive. John Kim in service was so kind. I am thrilled with my car and glad I came back to El Monte to purchase and service my vehicle .

I would have appreciated if someone had reached out to me to inform me that the location was under construction and weren’t offering shuttles AND that the wait was going to be longer than expected. I arrived about 10:20am for my 10:30am appointment I didn’t leave the dealership until 1:05pm. Again, I understand the wait was longer than expected but I had no choice to wait there the whole time because I didn’t arrange transportation. Mind you, I am 8 months pregnant and waiting that long was not ideal.

Thank you so much for excellent service Julio!

John was great! Got my vehicle in and out in 2 hours.

Excellent service.

Excellent service

Very helpful