I was promised a complimentary car wash while making an appointment to service my car. When I picked up my vehicle, I was told that I needed to let the employees know that I wanted a car wash, but the topic was never brought up. I was then told I could get it washed, but would have to wait to pick up my vehicle at the end of the day when it was barely 10 am. In addition, when picking up my vehicle, it was left out at the front with the windows down and the keys inside without any supervision. The experience was extremely disappointing..
8/10/2025
Jessica A. VERIFIED CUSTOMER
While my car was supposed to be repaired your employees damaged my car in addition to that the car wasn’t even done being serviced until 3 hours past the estimate and the car wasn’t even washed.
8/9/2025
Tau H. VERIFIED CUSTOMER
OK
8/9/2025
Vanessa M. VERIFIED CUSTOMER
It doesn’t matter whether you have an appointment or not the wait is always 4+ hours. Paid almost $200 for what should include a safety inspection yet was not notified my break lights are not properly working.
8/9/2025
Michael C. VERIFIED CUSTOMER
Thank you for the extra service (smelly ac) you provided us. This shows that you still care after sales. Thank you Kevin Molina for your professionalism in handling it.
8/8/2025
Teresa D. VERIFIED CUSTOMER
He was great
8/8/2025
Robert R. VERIFIED CUSTOMER
Recall not completed/started
Spent extra on more expensive oil change but windshield wiper fluid and brake fluid not topped off
Took Uber to and from waiting for service to be completed, but now must come back again for original recall service to be started
8/6/2025
Baca F. VERIFIED CUSTOMER
My service advisor Kevin was very communicative and friendly. He provided great service. I will be returning in the future and he will be my advisor moving forward.
8/6/2025
Rodgers A. VERIFIED CUSTOMER
When making my appointment online I noticed an email address that does not belong to me. I mentioned this when checking in with my representative and was told the correct email address is on file. I confirmed the email he read to me, and then pointed out that my last name was spelled incorrectly. I was told it was fixed, but still received texts addressed to my last name, still spelled incorrectly. Not a big deal. When picking up my car, I sat there for an additional 20 minutes after signing for my car while the rep waited to confirm whether my keys were in the car or not. It’s concerning that they didn’t know where my keys were and had no urgency.
8/6/2025
Stacie L. VERIFIED CUSTOMER
Kevin was amazing - thank you so much for all your help!
8/4/2025
Patricia L. VERIFIED CUSTOMER
My biggest issue with Hyundai has been that they promise more than they can give. It’s not the employee's fault. It’s trickle down from corporate. I will never purchase or lease a vehicle from Hyundai again.
However, the gentlemen I worked with seemed to be trying their best within a truly broken system.
8/4/2025
Joseph W. VERIFIED CUSTOMER
Excellent service advisor
8/3/2025
Eric A. VERIFIED CUSTOMER
I came to pick up my car, started it and the warning light I brought it in for was already on. If anyone had been paying attention, they would have seen this. The car still needs to be repaired.
8/3/2025
Jeffrey L. VERIFIED CUSTOMER
I am tired of computer generated texts that have no basis in reality; what information , and being from my service guy, when in fact they are apparently from a computer which has no knowledge of what has happened or is happening to my car.
8/2/2025
Erika C. VERIFIED CUSTOMER
I always feel confident bringing my car to you. Thanks for the consistent service and for keeping me informed along the way
8/2/2025
Sharon G. VERIFIED CUSTOMER
When i arrived it took 25 minutes utes for me to meet with the service rep and there was only one person ahead of me.Then when I picked up my vehicl I was told it was already washed and to wait at the bottom of the ramp for it. I waited 15 minutes and decided to look at the new vehicles and my car was sitting in the lot and had not been washed. I had to go back to the service area to tell them my car was sitting in the lot. Jonathan offered to wash it himself but I declined cause I did not want to wait any longer. There seemed to be a lot of confusion or miscommunication.
8/2/2025
Nelson L. VERIFIED CUSTOMER
Love this service department. Always on top of it and they take care of my car in a timely manner. Kevin Molina is the best.
8/2/2025
Raul R. VERIFIED CUSTOMER
You guys have done very good job in a very short time and I thank you. Good job. Keep it up.
7/31/2025
Teresita Or. VERIFIED CUSTOMER
Had a scheduled appt with you guys yesterday 07/29, I was helped by Matthew, who said they would keep me posted throughout the day about my car. I came at 8am, told him what I needed for my car, left about 30 min later and not once did I get a call the whole day, when he finally texts me at 06:05pm saying my car was ready, I felt rushed because there was no update prior and rush hour going there. I paid, and didn’t get a physical invoice copy because I know yall close at 6:30pm or at least someone is there. I also noticed I didn’t get a carwash which was part of the package I got in my maintenance. Been a customer since 2013 and for the last 4 services with you guys, I haven’t at all been satisfied or happy with the overall experience with my car, and quite frankly I might stop coming to you guys. I spent $1,000+ to feel like I been put on the back burner!!! Sorry but do better, please