It was a long wait on uncomfortable chairs and no cookies.
The people that took care of my service were terrific, friendly and helpful.
8/14/2024
Donald R. VERIFIED CUSTOMER
Satisfied!
8/14/2024
Darci M. VERIFIED CUSTOMER
Appreciate the timeliness
8/14/2024
Ryan S. VERIFIED CUSTOMER
Greg was amazing
8/14/2024
Richard D. VERIFIED CUSTOMER
Thanks, David
8/14/2024
Katherine W. VERIFIED CUSTOMER
The key fob that we finally got after waiting 9 months, was programmed, and worked but was missing the key. My husband had to go back today and talk to parts/service. Then he has to go back in a few days to pick up the part.
8/14/2024
Linda A. VERIFIED CUSTOMER
Timely (had an appt.). Friendly. Explained everything. Professional.
8/14/2024
Jean E. VERIFIED CUSTOMER
Appt was at 5 to find out a appt at 5 could mean 6. Got in my car and the inside is my door had black grease on that and on the center counsle. Besides I was early and stood there by my car over 10 minutes before being noticed. As they went over the paper work it was not complete so I hope they really did check my breaks. Last oil change the cabin filter was left on my dash. Have not been satisfied with much of the service I have received after the purchase of this car. New Windshield new rear window and having to have it at the body shop due to you tinting the windows like 3 times to get it right. I paid for gas in the loaner plus you used my gas driving my car around. So smart toyota did not get a recommendation to anyone from me.
8/14/2024
Heidi B. VERIFIED CUSTOMER
Excellent as always!
8/14/2024
Karen K. VERIFIED CUSTOMER
Eric explained in detail the results of the performance of my vehicle, I really appreciated the time he spent with this.
8/14/2024
Dale H. VERIFIED CUSTOMER
Everything good
8/14/2024
Mary B. VERIFIED CUSTOMER
Melissa is both knowledgeable and friendly. I felt like my car was in good and capable hands.
8/14/2024
Kimberly T. VERIFIED CUSTOMER
As always, great service from Smart!
8/13/2024
Barbara N. VERIFIED CUSTOMER
Had a 10:30 AM appointment and no one came to greet me until 10:50 AM. Had to speak with a manager to get my car in by 11 AM. I received no updates during the entire appointment being contacted only when my car was done. I feel that needing 1 hour to rotate the tires is ridiculous - my husband can rotate them in 30 minutes.
When I have an appointment I don’t expect to have to wait for an hour past my time. Also, it appears that they have a daily meeting at 10:30 AM everyday so why do they make appointments for that time. When I arrived there was a vehicle in the service bay and 1 behind them leaving myself as the 3rd vehicle with no place to park and no one available to check me in or let me know where to park.
Customer service is awful here and you can do better.
8/13/2024
Carl D. VERIFIED CUSTOMER
You got it done but it took three trips on my part and you had my truck a total of seven
8/13/2024
John K. VERIFIED CUSTOMER
I appreciated the teamwork between Liam and the associate he was training today. They were both professional and approachable, and gave me honest advice and guidance on my service today. One of the many reasons we stand by Smart.
8/13/2024
Bobbi C. VERIFIED CUSTOMER
Looking pretty good so far thanks
8/13/2024
Carolyn M. VERIFIED CUSTOMER
Joel is an excellent service rep. He has wonderful "people skills"
8/13/2024
Ethan W. VERIFIED CUSTOMER
Work was done In a timely manner and I was kept informed and updated on the progress of my vehicle. All of the associates that I had interactions with were very professional and friendly. Over all I am very pleased and impressed with all of the services that I received today. Thank you very much!
8/13/2024
York B. VERIFIED CUSTOMER
David is very detailed and follows up in detail. Always with a smile.