She was super friendly and helpful. She made the process swift.
8/16/2024
Rick H. VERIFIED CUSTOMER
The attendant was so rude, I will not be back.
8/16/2024
Haugen Living. VERIFIED CUSTOMER
Greg was very easy to work with.
8/16/2024
Caryn U. VERIFIED CUSTOMER
I was very impressed with the friendliness, speed of service, everything about the dealership.
8/16/2024
Roger K. VERIFIED CUSTOMER
Total satisfaction with customer service at express vehicle maintenance area. Very fast response to a drive up with no appointment. Thank you for finding and repairing the nail in my tire.
8/16/2024
Angelo D. VERIFIED CUSTOMER
I had to wait 2.5 hours for a tire rotation, even though I had made an appointment. The wait was longer than when I did a walk-in. I'm not sure if I'll come back. It's time for me to find a place where I won't waste my time waiting.
8/16/2024
Mark D. VERIFIED CUSTOMER
When I call for an appointment and am told a specific time, I assume that is the time my vehicle will be worked on. I found that not to be the case once I arrived -after driving an hour and 20 minutes-that no, in fact, it was just the appointment with the Service manager. He then explained that my vehicle was not specifically scheduled for work, but would be worked on sometime during the day and maybe be done by five. I was asked when I set up my appointment if I wanted a loaner car. That is nice, but it was never explained that meant my vehicle may not be ready that day. It would be a good idea to explain to your service customers that when you bring a vehicle in, it does NOT mean that is when work will be done. Your managers apparently do not even know when a specific vehicle will be worked on. What? This is an inexplicable way to do business.
8/16/2024
Abrahan S. VERIFIED CUSTOMER
All good
8/16/2024
Richard S. VERIFIED CUSTOMER
Always a great experience with your service! Thank you.
8/15/2024
Rey F. VERIFIED CUSTOMER
My service experience was outstanding. Melissa answered all my questions satisfactorily. Great lady!
8/15/2024
Jane R. VERIFIED CUSTOMER
My mechanic was honest and hard working
8/15/2024
David K. VERIFIED CUSTOMER
Professional and courteous. Following up on additional items. Look forward to hub cap replacement.
8/15/2024
Brian M. VERIFIED CUSTOMER
Got in my truck this morning and turned on the wiper blades and whole passenger side wiper blade was not attached. Just had it serviced by you guys yesterday and have not driven anywhere else since this morning. Either my wiper blades were not inspected or someone inspected them and did not properly put them back on. I stopped in this morning to have it fixed. Waited 20 minutes for no one to take care of this problem. I had to go to work so I left with no one fixing it. When I was there I was told someone would look at it. 20 minutes later I can’t stay longer. This was less than a five minute fix. Now I will buy new blades and fix it myself for something your technicians either should have caught or caused. Not sure I trust the inspections anymore. This is not the first time I had problems, previous had the oil cap go missing from your servicing.
8/15/2024
Kris B. VERIFIED CUSTOMER
Eric was awesome, explained everything and had me fabric shopping in less than an hour!!
8/15/2024
Betsy W. VERIFIED CUSTOMER
I was quite happy not to see another rip-off offer from the Smart guy wanting to buy my vehicle.
8/15/2024
Joan S. VERIFIED CUSTOMER
I’m very satisfied with the attentive service I received from Mallory.
Thank you
8/15/2024
John K. VERIFIED CUSTOMER
Came in for an oil change on my 2013 Highlander and thought I’d be there an hour. After an hour the guy came out and said there were a bunch of things that were recommended, all wheel drive service, brake fluid flush, coolant flush, transmission fluid, spark plugs, air filter and cabin air filter. I initially said I’d prefer to get a list of those things with the amount and I may set up to do another time. Total was over $1200. They offered a loaner and said could do it all today. I felt like I was getting pressured to do it but figured it’s already here and saves me a trip. I said do everything except the transmission fluid since I thought that had been done elsewhere. Then they said sorry, we quoted you for spark plugs for 4 cylinder and not 6 so it’s $520 for that not the $290 quoted. I asked them to honor the initial quote but they would not. To their credit they did comp the oil change and I think the air filter. But when I picked it up I don’t think the awd service was done. The whole experience was clumsy.
8/15/2024
Laurie G. VERIFIED CUSTOMER
This was my first maintenance appointment since I’ve owned the vehicle and I was completely satisfied. I asked a few questions and he answered completely and accurately.
8/15/2024
Maggie M. VERIFIED CUSTOMER
Thanks! Quick and easy!
8/15/2024
Brad S. VERIFIED CUSTOMER
Ian was professional courteous. Even though I mistakenly showed up on the wrong day he was able to perfectly accommodate me and get the work done. Thanks!