Poor communication and no updates. No personal contact. 3 hours for a 30 minute job.
8/13/2024
Larry S. VERIFIED CUSTOMER
We had a very great experience at Smart Motors with William Sindberg. He explained everything in a patient, friendly, easy to understand way. He gave us a realistic time it would take and the waiting room was comfortable. Our car was checked over and maintenance done as needed.
8/13/2024
Kimberlee F. VERIFIED CUSTOMER
Jesse was great and kept me informed. He remembered to reapply the windshield treatment even though I didn’t tell him.
8/13/2024
Lori P. VERIFIED CUSTOMER
Ok. Great job. 2 hour wait was off putting. Perhaps you can reconsider appointment for some work.
8/13/2024
Lane H. VERIFIED CUSTOMER
Service was prompt. Did not need to wait beyond what I expected. The only problem I had was trying to set up an appointment with Express Lube. I struggle withbtg
8/13/2024
Karla H. VERIFIED CUSTOMER
Super fast service! Very friendly and knowledgeable.
8/13/2024
Maralee T. VERIFIED CUSTOMER
Your staff is always friendly and helpful. I especially want to say how patient and knowledgeable Noah was. He helped me link my new phone to my car after I had my 10,000 mile checkup. Thank you Noah’
8/13/2024
Hannah E. VERIFIED CUSTOMER
The service itself was fine. I appreciated the thoroughness of the diagnostics and service. My main reason for saying "no" is the high cost of labor. I know it's skilled labor, but the labor cost is always a bit of a sticker shock.
8/12/2024
Karen M. VERIFIED CUSTOMER
A pleasant visit from beginning to end. Thanks
8/12/2024
Derik B. VERIFIED CUSTOMER
Appreciate the efficient and thorough service
8/12/2024
Erasmo S. VERIFIED CUSTOMER
This was my fist time having a good service.
8/11/2024
Sheree H. VERIFIED CUSTOMER
I have worked with Liam before. He has always been very professional and knowledgeable
8/11/2024
Richard G. VERIFIED CUSTOMER
You folks were great. Particular raves for Michelle in service for guiding me through what to do with my battery situation. If I shut off.
8/11/2024
Tysen T. VERIFIED CUSTOMER
Melissa is probably one of the most natural people that have held that position. Very comfortable during the busy receiving process when all the cars are stacked up before the opening bell and confident when time to discuss dirty filters and added cost. Her patience is appreciated. She could lead a clinic on customer service. I watched Melissa affectively deal with what I thought was a high maitnence customer better than I or most could’ve. Melissa is a keeper. Please treat her in that manner.
8/11/2024
Charlie M. VERIFIED CUSTOMER
Mallory was always there for me.
8/11/2024
Kenyon S. VERIFIED CUSTOMER
Noah was very helpful and straightforward. I appreciate his courtesy.
8/11/2024
Lynn C. VERIFIED CUSTOMER
They service crew that helped me were wonderful!
8/10/2024
Carmen S. VERIFIED CUSTOMER
Timely service, great use of communication (even though my phone died and couldn’t get a hold of me for a while), and incredible patience. They were distinct, and knowledgeable and explained things thoroughly with his colleagues and myself. Helped me every step of the way.