Paul was awesome. He answered all of my questions (I had a lot of them) and went the extra mile to ensure that everything was in good order when I picked up my car. I'm more than happy to highly recommend him and Smart Motors on the manufacturer survey. Thank you, Paul!
8/9/2024
Kenneth J. VERIFIED CUSTOMER
Great service, great people as always I expect ar Smart Toyota...
8/9/2024
Matthew W. VERIFIED CUSTOMER
Gregorio and the rest of the staff were fantastic! Best experience I’ve had taking my truck to a Toyota dealer. Made me feel at home and very welcoming to the new area as I have just moved to Madison. Also, thank you for being a valued customer of Dealer Tire LLC.
8/9/2024
James M. VERIFIED CUSTOMER
Good service thank you
8/9/2024
James V. VERIFIED CUSTOMER
Jesse provided outstanding customer service. Timely updates to the customer. Great job!
8/9/2024
Corderro K. VERIFIED CUSTOMER
She was very professional and patient with my service.
8/9/2024
Patrick S. VERIFIED CUSTOMER
It took a little bit of time to get the car completed. But after doing much Of my own car work over the years, I fully understand how frustrating and involved car repairs can be. And this particular repair I’m sure was a big headache for the technician.
I am tremendously grateful to everybody involved for not only the repair itself, but making sure it wouldn’t fail again after a short while. So thank you!
8/9/2024
Tung N. VERIFIED CUSTOMER
Great customer service!
8/8/2024
Barbara R. VERIFIED CUSTOMER
Liam did a great job communicating
8/8/2024
Marilyn G. VERIFIED CUSTOMER
I appreciate the time spent on taking care of my vehicle. I will call early October to schedule an appointment for front brakes and cabin filter.
8/8/2024
Jerryl G. VERIFIED CUSTOMER
While the service on my car was done in the time frame I was told to expect, I had an 20 min. wait without anyone telling me Ian would be out soon to meet with me. It was my first visit to Smart Motors’ service department and the wait time seemed excessive to me, given the number of staff in the area at the time of my arrival.
8/8/2024
Bobbi C. VERIFIED CUSTOMER
I will definitely appreciate a communication session with your representative as I have an issue with having to paid for a tire rotation today and are scheduled for new tires and an alignment on Monday.
8/8/2024
Karen J. VERIFIED CUSTOMER
Melissa was fantastic to work with.
Smart Toyota is fortunate to have her as a team member.
8/8/2024
Paul J. VERIFIED CUSTOMER
Well done
8/8/2024
Homeward Bound. VERIFIED CUSTOMER
My vehicle was in the shop from 7/29-8/7. I appreciated the daily updates but every night I was expecting my vehicle to be done the next day. Had I known it would be so long, I'd have taken a loaner car instead of having to use a company vehicle for that long. It was hard to not feel like something happened that nobody was telling me about.
8/8/2024
Michael C. VERIFIED CUSTOMER
I had an appointment for a simple oil change with no tire rotation at 1 PM. I showed up at 1 and said I would wait for my car. I was there until 2:30, which I think is not reasonable when I made a prior appointment.
8/8/2024
Tanner M. VERIFIED CUSTOMER
I scheduled the appointment for an oil change and tire rotation. The clerk checking me out told me the service technicians only rotated the tires. He said they did this because the oil was changed at 5,000 miles. My car has just over 10,000. I wanted the oil changed! I had it changed at 5,000 and wanted it changed again! The service department staff don’t have enough training to maybe ask about that. There is a reason why I’ve had multiple 4 Runners last over 130,000 miles. It’s because I change oil at 5,000. I wasn’t able to stay longer and they “couldn’t do it now”. Poor customer service.
8/8/2024
Jerry K. VERIFIED CUSTOMER
Thanks!
8/8/2024
Thomas W. VERIFIED CUSTOMER
Thanks for good service. Price of replacing my Key Fob was a little shocking at $487 and change. Hope I don’t lose my fob again. Keep up the good work.
8/8/2024
Jane J. VERIFIED CUSTOMER
I think I still need the fluid that drained out of AC unit topped
Off. My dashboard shows a low sign on far left side. Will be back tomorrow and if that rectified, then I’m very pleased.