Justin was great and my service was completed in a timely manner. Thanks Justin and Toyota!
8/10/2024
Glenda J. VERIFIED CUSTOMER
Jacob is a very nice young man and a great asset to smart motors he was very professional And upfront about everything Thanks Mr. Jacob Schanke # A very Happy customer
8/10/2024
Jalessa B. VERIFIED CUSTOMER
Always great work.
8/10/2024
John G. VERIFIED CUSTOMER
Only concern is the fact that you have to show up at 6 am to get in line for the non-appointment service bays in order to get in and out quickly. You used to take a name and give an estimated time to come back, now they tell you you can’t leave and come back. I prefer the old process.
8/10/2024
Dan L. VERIFIED CUSTOMER
The advisor was great& after 10+ years of being a loyal customer, i was given my service for free. Felt good.
8/10/2024
Stefanie A. VERIFIED CUSTOMER
I appreciate the quality of care at Toyota
8/10/2024
Ping Z. VERIFIED CUSTOMER
Today’s visit was the fastest I’ve been in and out of your location in years. Thank you and keep up the good work and keep the area fully staffed.
8/10/2024
Kristine W. VERIFIED CUSTOMER
I called back to ask a question. I was promised a phone call back this evening and you guys are now closed and nobody has called me back.
8/10/2024
Catherine W. VERIFIED CUSTOMER
The service was great!
8/10/2024
Jacob E. VERIFIED CUSTOMER
Bryce went above and beyond throughout the entire service experience. I would highly recommend him to anyone!
8/10/2024
Gigi W. VERIFIED CUSTOMER
Too long of wait. 3* hours
The bill was high. Oil change and tire rotation.
8/10/2024
Lesby V. VERIFIED CUSTOMER
Good job ???? Thank you.
8/10/2024
Fong H. VERIFIED CUSTOMER
10hrs plus to fix a leak. With labor cost this high, i expect to be faster. Should have a time limit of fixing/repairing anything...first time and probably a last time
8/10/2024
Jesse J. VERIFIED CUSTOMER
Good afternoon,
I was disappointed for many reasons with your service center. First disappointment is after making an appointment it didn't seem anyone had time to look at it that day. I didn't get a diagnosis until I reached out mid morning the next day.
I had told your staff that the transfer case was leaking. They told me that was very unusual for the age of the vehicle and that might be covered under warranty.
AFter the diagnosis I was told the repair would be about $500 and parts needed to be acquired. I thought maybe those parts should be in stock, acquired after making the appointment, or could have been ordered the first day you had the vehicle. I decided to pickup it up at that point.
When I arrived to pick it up I mentioned the warranty service had been implied I was told that 'I guess we could try that but we haven't yet'.
I asked to please do so but haven't heard anything back yet. I feel as the 200 evaluation fee was quite steep for service I received.
Thank you,
8/9/2024
Ruth S. VERIFIED CUSTOMER
This was one of the best visits ever.
Besides the usual greetings after driving in, Gregorio was a pleasant surprise. He has a great professional manner, efficient and.thorough. Boy can he type fast!
I am old and walk with a cane - the whole staff made my visit pleasant!
They even brought my car inside so I didn’t have to go outside to retrieve it.
Supherb customer service. So missing in today’s world!
8/9/2024
Todd S. VERIFIED CUSTOMER
Enjoy working with Jesse. Courteous, and always on top of my needs for truck repairs and service. Quality work performed by the technicians as well, and in a timely fashion.
8/9/2024
Eileen L. VERIFIED CUSTOMER
Jerry from Road Rescue directed me to the no appointment service. They replaced the battery and did a check on the car. Good people, good job. Kudos to all.
I didn’t know there was a no appointment service area. Brilliant idea. Thanks.
8/9/2024
**** A. VERIFIED CUSTOMER
The technician that check me in was personable patient and knowledgeable you got me checked in and out efficiently and fast!