After receiving a call that the van was finished, I returned to pick it up. There was a woman at the front desk, and when I let her know what my name was, she said that someone else probably had my sheet. I proceeded to stand and wait for five minutes before someone else asked if I could help. When Mike opened up a file cabinet drawer and found my sheet of paper, the original woman asked him if it was in the drawer.
It would’ve been appreciated. Had she asked a couple questions and I had been helped sooner.
Overall, it was a good experience.
8/4/2024
Scott B. VERIFIED CUSTOMER
Great communication
8/4/2024
Gail M. VERIFIED CUSTOMER
Excellent all around - thank you
8/4/2024
Pam D. VERIFIED CUSTOMER
It was amazing to work with Gregorio. He was responsive to all my questions and went the extra mile with communication. I sincerely appreciate his expertise.
8/4/2024
Daniel B. VERIFIED CUSTOMER
Fast and friendly
8/4/2024
Maria Elena. VERIFIED CUSTOMER
Thanks. I will appreciate if you correct my email address. It is thanks
8/4/2024
Benjamin V. VERIFIED CUSTOMER
Noah and crew are an amazing team
8/4/2024
Irene D. VERIFIED CUSTOMER
Excellent service by all!! Very courteous, respectful, informative, helpful and prompt. Well done!!
Irene
8/3/2024
Sheri W. VERIFIED CUSTOMER
Will was very thorough. Pleasant and professional.
8/3/2024
Gregory S. VERIFIED CUSTOMER
Jesse is always great to work with. Gives us and our car A lot of personal attention! Thank you, Jesse!
8/3/2024
Shaun M. VERIFIED CUSTOMER
was satisfied for the most part but the communication between the people working on the cars and the person that let's customers know car is done was not the best today. Found out I had a nail in my tire but if I didn't bring up the tire light being on , no one was going to tell me
8/3/2024
GAIL S. VERIFIED CUSTOMER
So glad you caught the gas leak on my new car! That could have caused problems if you hadn’t noticed it:) I am also happy you changed the key battery, also, seeing I was having trouble starting the car at times. The car is bearly 2 months old!! It should be in perfect condition. My last Rave 4 was 4 years old and never had anything in those 4 years!!
8/3/2024
Suzanne O. VERIFIED CUSTOMER
All the employees were excellent. It’s simply difficult to give up a 1/2 day for a service that takes 20-30 minutes. I couldn’t schedule an appointment until 8/19/24 and will be on vacation from 8/14/24 on. Since I needed a headlight replaced, I couldn’t really wait.
Your staff were polite and faster than they estimated. They communicated well and are a huge asset for you.
8/3/2024
John D. VERIFIED CUSTOMER
Always great service
8/3/2024
Gary H. VERIFIED CUSTOMER
Justin was attentive to me and offered a loaner when service was taking longer than expected.
8/3/2024
Joseph F. VERIFIED CUSTOMER
The overall wait having to stay there for 3 1/2 hours. Why do you have to stay there after checking in?
8/3/2024
Jacob D. VERIFIED CUSTOMER
Came in for 110,000 mile service. The coolant was right at MIN before I came, tech marked it as good on the sheet. I asked them to double check and they did top it off for me, but that’s just lazy work.
What else are they skipping? I’ve had problems in the past, but thought with new owners I’d try again. Will look elsewhere in the future.