Sebastian Klarer did a fantastic job in handling the job and I am happy with how he and the Toyota technician handled the repair. Thanks so much!
7/21/2024
Freddy Q. VERIFIED CUSTOMER
Great service , awesome management
7/11/2024
Erie T. VERIFIED CUSTOMER
Mallory did a great job getting my car serviced and fixed.She coordinated my visit including providing me a loaner. I look for to working with her again in the future
7/9/2024
ISARA A. VERIFIED CUSTOMER
Sebastian is candid and helpful
7/9/2024
BECKY S. VERIFIED CUSTOMER
I got an SRS airbag malfunction alarm, which is not comforting, and had to wait over a week to get my car checked. Ian let me know my car would need to be in overnight to have a new seatbelt installed. When I called the next day, after 3:00 in the afternoon, to check on my car, I was sent to Ian's voicemail which said he was out until Monday (this was on. Friday). At 4:31 on Friday I got a text that my car was done. I could not get there by 5:00, closing time, so I picked up my car on Saturday. Ian of course wasn't there. I have always gone back to Smart Toyota because of the high quality of vehicles and service. But in the last few years, the service department has been terrible. You can't get in for normal maintenance without calling and making an appointment, which can be up to 2 weeks later. The "express" service is a joke. I'm asking around to find a new dealership where the service is acceptable. Not getting my next vehicle from Toyota.
7/9/2024
EMILY J. VERIFIED CUSTOMER
Sebastian was super helpful in explaining the costs and the work that would be done. I received an update on the work completion which was helpful. The woman who helped with the rental was also super helpful and knowledgeable. 10/10 for both!
7/9/2024
Bernal G. VERIFIED CUSTOMER
Thank you!
7/4/2024
JEFF R. VERIFIED CUSTOMER
I really like Ian’s professionalism and customer service. I feel very comfortable working with him, and would like to continue to request him in the future. Great experience!
7/3/2024
james s. VERIFIED CUSTOMER
All very efficient.
7/2/2024
MARK K. VERIFIED CUSTOMER
Fast service and good communication. We appreciate it!
7/2/2024
Nathan H. VERIFIED CUSTOMER
Mallory and the mechanic were great. Just need an appointment for our other van to get its door fixed.
7/1/2024
Brendan R. VERIFIED CUSTOMER
I took my Toyota in to Smart for brake work. David Killerlain, my service writer, told me we would start out with a brake inspection. I left the dealership at 8am to go to work. All morning I waited for his call to see what the diagnosis was. At 12:30 pm, still not hearing anything from David, I took it upon myself to call and ask what was going on. There was no way a brake inspection could take 4.5 hours. I was told by him that he was "busy." So during the course of 4.5 hours, one minute could not have been taken to inform me of the status of my car. This lack of communication by one who has a "Master Service Writer" certificate framed behind him, is what has ultimately led me to question going back to Smart Toyota.
7/1/2024
brock w. VERIFIED CUSTOMER
Got mixed messages about how often to actually get oil changed. One said Toyota’s 10,000 miles is fine and another said 5K oughta be done. Which is it?
Otherwise work done was very good as I see it.
Did say Toyota REALLY ought to have front end tie downs on a car like Highlander typically used for outdoor sports like canoeing! Tell them to add them. Could easily be done where tow hooks often go…
6/29/2024
Joan M. VERIFIED CUSTOMER
It was great being able to drop my car off, and that everything was completed so quickly.
6/29/2024
carol b. VERIFIED CUSTOMER
Did an excellent job navigating the workaround with the recent software issue. A real pro!
6/29/2024
ROBERT A. VERIFIED CUSTOMER
If I could receive the survey via my email address that would be helpful.