My mother and I have been trying to separate our accounts for several months after she sold me an old car of hers. Despite trying to separate the accounts and having the correct contact information for each car confirmed by smart motors staff on three separate occasions, I have continued to receive phone calls and texts regarding her car, and she has received phone calls/texts regarding mine.
8/20/2024
Charles M. VERIFIED CUSTOMER
Perfection! He kept me totally updated and went thru every detail including my future visit.
8/20/2024
Robert H. VERIFIED CUSTOMER
Great job
8/20/2024
Brian W. VERIFIED CUSTOMER
David was great to work with! He answered all of my questions and I got my car back earlier than expected
8/20/2024
Sharon C. VERIFIED CUSTOMER
Liam was excellent - as well as my check in technician. Best car I have ever owned
8/19/2024
Carole B. VERIFIED CUSTOMER
Thank you!
8/18/2024
Night Of. VERIFIED CUSTOMER
Fast and accurate l. Thank you.
8/18/2024
Jack G. VERIFIED CUSTOMER
Bryce was wonderful to work with. As usual we were happy with our appointment at Smart Motors!
8/18/2024
Jay M. VERIFIED CUSTOMER
Great job as always thanks!
8/18/2024
Clement B. VERIFIED CUSTOMER
The unpredictability of when my car would be available for pickup was pretty disruptive. I live a fair ways from the shop and have to plan my visits so it’s annoying being kept on edge into the afternoon not knowing whether I should go home or hang around town in case my car is ready.
8/18/2024
Jeffery H. VERIFIED CUSTOMER
Liam informed me that I did not need an oil change and saved me $$. He is a great tech
8/17/2024
Sarah B. VERIFIED CUSTOMER
Staff were very kind and explained all that was done and may be needed on the future well. However, I showed up for a 10:30am appointment and did not get out until 12:30. Way too long to have to wait to get an oil change.
8/17/2024
Robert L. VERIFIED CUSTOMER
We have been leasing Toyota Ravs and Corollas from Smart Motors since 1996. We keep coming back because Toyota makes a good car, the cars retain their value, we’ve always gotten a “good deal,” AND the customer service all the way from our sales people to the service department. We have shared our positive experience with so many friends and family and hope we have sent more than a few customers your way!
8/17/2024
Judy V. VERIFIED CUSTOMER
You had the car for two days could not fix any of my concerns left the car, dirty and almost out of gas. The Rado I had was a RAV4 stripped down model. I could hardly see out of the front because the seat was too low yet I had to fill the tank full, when I returned it. My car, they took everything out of the back, but not but did not put it back and left the car dirty
8/17/2024
Grant C. VERIFIED CUSTOMER
This was the first time we serviced this vehicle. Granted we did not purchase it from SMART but it is a Sienna so it is not our or SMARTS fault but did expect pretty good treatment regardless. I mentioned a slow leak in one of our tires and was told nothing was found. The tire is already low this evening. I do not believe the technician used anything to deteck the leak. I would rather not have to bring the vehicle back. Costing me time from my family and concern for their safety with a slow air leaking tire. I do not blame the technician or the service representative. I believe they did what was expected of them.
8/17/2024
Patrick H. VERIFIED CUSTOMER
Noah was great. Gave me all the options for my service and didn't make me feel like I was being up sold. More informational than anything. Thanks. Good job Noah.
8/17/2024
Brenda O. VERIFIED CUSTOMER
Explained everything on my checkout condition report. Very thorough! Ten out of ten!
8/17/2024
Robert E. VERIFIED CUSTOMER
The oil change was done in the expected timeframe. Liam was actually training someone on checkout procedure so I had limited contact with him. Payment and pickup process took a long time consequently and I was directed to retrieve my car from in back while it was actually in front. On the plus side, the explanation of the condition of the vehicle was very detailed. Glad to see you are training new people though!