Smart Motors Toyota Auto Repair Service

great service

Do not contact me. I was given initially the run around as to where to drop the car off but it was made right. My service contact with Justin was good.

Very professional! Nice waiting area.

Everything was very good

I like the new online service estimate forms. They make it very easy to see what’s going on and ask questions.

The person checked me in today can’t find our 1st service record. your system lost our record. We have a copy at home. The Mechanic worked on our car did a very good job! Thank you.

Daniel was very positive and professional. The service was completed more quickly than estimated.

Great service!

No complaints

I was kept informed of the process and delays as new service was recommended.

Quick and efficient and, thanks to Toyota Care Service, at no charge. Also great communication with Jacob regarding service needed. Thanks Jacob and thanks Smart Motors!

Thank you for the service

Great customer service. Eric explained everything to us. Thank you!

Eric was very personable and took the time to go over each item completed. Didn’t feel rushed ????????

Eric was exceptional! Super personable!

I was in Madison and I don’t get there often I live 70 miles away … my oil change was due in one month or so and they would not change it …. Now I have to make a second trip to get my oil changed or pay for it here … really it shouldn’t be that way when people live that far away … I bought the Rav 4 from you … you could have saved me a second trip

This was my 1st time using the express bay. Convenient and quick. Jacob was great. Thank you

The work was done quickly and the Tech guy explained everything thoroughly.

Daniel was extremely efficient and explained things very clearly. He was polite and patient. I would recommend him.

David has been awesome over the last couple of year's. For eight or nine year's Smart Toyota sales, parts, and service has been great. It was always about making customers feel great with their choice of coming to Smart Toyota. It was, as though, Smart has always known we have a choice of where we spend our money. Within the last year or there abouts it seems as if they have changed? It seems as though the changes that have been made in the everyday buissnes structure have been made to increase profits. In fact, it seems as though the climate has changed and now it is all about profits. It just seems as if many of the staff are no longer happy. It used to be they was focused on the customer now it is making someone or something else is their focus. The parts count has changed, Empty! It used to be very appealing with great displays, now empty and soulless. In service the staff seems distracted. The writers really cared while we new they had a job to do. Yet, they have always been kind and friendly. Now it seems forced. Even the quality of work from the service techs have dropped off. My last four repeat visits have not been my choice or due to the quality of my Toyota vehicles. Basic service work was completed poorly and without an eye for detail. It feels as though staff are scared of something pwithin Smart Toyota now? All I know is the front office apologizes but nothing has changed for months. In fact, it seems to just be getting worse. I'm starting to think I need to find another dealer? Again, David has been awesome but it is clear things are not the front office controll.