Noah communicated things well, keeping me informed of progress and findings.
8/22/2024
Audrey R. VERIFIED CUSTOMER
Mallory was awesome!!! She communicated very well and kept me informed!!!
8/22/2024
Nilda M. VERIFIED CUSTOMER
Very courteous and efficient.
8/22/2024
Lisa V. VERIFIED CUSTOMER
Great communication and speedy service. I appreciate everything!
8/22/2024
Justin J. VERIFIED CUSTOMER
Best ASM!!!
8/22/2024
Katie H. VERIFIED CUSTOMER
Thanks for the quick and efficient time on my vehicle, everyone!
8/22/2024
Jeffrey H. VERIFIED CUSTOMER
Noah was very excellent in providing and offering service. He was very well mannered when I declined one of his offers. Noah went above and beyond expectations by using a little compressed air to blow out my engine air filter, for which I am very grateful-thank again for a wonderful experience.
8/22/2024
David O. VERIFIED CUSTOMER
Muyala atención y no me resolvieron el problema
8/22/2024
Linda V. VERIFIED CUSTOMER
Smart Toyota is the best!
8/22/2024
Arianna D. VERIFIED CUSTOMER
Eric was super nice and took the time to explain everything even if I didn't ask.
8/22/2024
Stacy K. VERIFIED CUSTOMER
I arrived at 9:15 for my 9:30 appointment for an oil change. I also asked if they could replace the bolts in my rear license plate since they were rusted and one had broken off. My car was there for SIX hours. Liam never once gave me an update. I walked up to the service counter about 5 times (maybe once an hour) and called once asking for updates. Liam was never anywhere to be found. Other service advisors stepped in to help including Sam who gave me a loaner since I had a doctor’s appointment. I’m used to service advisors giving me updates when things are taking longer than usual. I felt invisible. Liam also gave me a list of expensive services I was supposedly overdue. One was a brake flush which I had done at your service center in 2022 during my 100,000 service so not sure why it wasn’t in your records. I have a copy at home. He also brought out my air filters which I had just had replaced months before. They looked great. I felt he was just trying to upsell me. I’ve been a loyal Smart Toyota customer since 2010. I need a new car and was going to get another Highlander this year but after today have decided to buy a new Honda.
8/22/2024
Todd H. VERIFIED CUSTOMER
Noah did a great job. Very knowledgeable and polite!
8/22/2024
Karen P. VERIFIED CUSTOMER
we were told it would take about 30 minutes once the vehicle was driven into the bay. Ended being more than 60 minutes. The service was fine though
8/22/2024
John H. VERIFIED CUSTOMER
Sean was very easy to work with. Thank you!
8/21/2024
Phillip D. VERIFIED CUSTOMER
5000 mile checkup. Rotate tires only. William reviewed everything with me at the end. All good. Thanks.
8/21/2024
Shannan S. VERIFIED CUSTOMER
Every time I bring my car in I am impressed with the service. I assumed I would wait while my car was being worked on however I was actually supposed to be dropping it off. Caitlin was amazing and asked if there was something they could do and whomever she spoke with accommodated and I was able to wait a reasonable amount of time while they worked on my car. I am grateful for the above and beyond service.
8/21/2024
Helene S. VERIFIED CUSTOMER
Eric is so awesome. Polite, intelligent, patient. Took time to answer all my questions. Well done.
8/21/2024
Paul J. VERIFIED CUSTOMER
David was extremely helpful with our Rav 4 repair. We explained what was wrong and was responsive to our concerns. He was timely with repair updates. We will be coming back to Smart motors for all of our car work. Thanks