Underriner Motors Auto Repair Service

Jackson, Bonnie, Tayler, and Mitch are all exceptional Service & Parts staff!

Bonnie and the service department provided a smooth check in experience, good communication and faster than advertised completion of the requested/required service.

Availability and speed of the appointment were great. Staff were friendly and helpful.

I appreciated the reminder call that my car was due for maintenance, not one but two. What was going to be done was explained up front and on pickup was reviewed. Drop off and pick up was easy with the young man that was helping that day. Friendly service is always appreciated.

Jackson is always pleasant to work with.

Yes she was very professional. Thank you Bonnie

A OK

The service was exceptional. They even washed my car.

Thanks fir your good service for our missionaries.

She was very knowledgeable and efficient.

Once again, I have the highest praise for Bonnie’s service. She has helped me so much. Her knowledge is very impressive and her polite and considerate demeanor is great to every customer. Her assistance helps me cope with the rather frequent repairs to my old La Sabre!

Thanks for a job well done. The Santa Fe Smart Cruse Control worked flawlessly on the 150 mile drive home, even in the rain.

Traveling in my 2025 Kona from Rapid City SD to East Glacier when the engine light came on. Nothing showed up on my app, but I contacted your dealership to see if you could run needed diagnostics. Jackson fit me into a very busy schedule. He was welcoming, professional, and ensured that I knew my way to the waiting area. As I am new to Hyundai, I wondered about service after the sale. If your team, as well as the one in Rapid City, are reflective of the brand, I'll stay with it and and recommend it to others.

Thank you!

Friendly, professional and efficient. Well done. Thank you

Bonnie has helped me several times and is always great about helping me get things sorted out. She deserves a raise!

We took our 2024 Venue in for an oil change last Tuesday. Yesterday, less than 1 week after the original oil change, my husband noticed our oil was leaking on our driveway. We took the car to your dealership after hours on Sunday and dropped it off with the keys and an explanation of why we were dropping it off. We totally felt blown off by your staff. Noone spoke to us regarding your mistake that could have been catastrophic if my husband had not noticed the leak. No call in the morning to discuss. No apology. No explanation of how this happens. No attempt whatsoever to rectify the situation. We received 1 automated text in the morning stating your service dept received our vehicle and 1 quick call from a female stating it was ready for pick up. Once again, another opportunity for an explanation or an apology was missed. It was not even addressed. Upon arrival to pick my vehicle up, I asked to speak with someone from your management team as at this point I was incredibly shocked, saddened and disappointed in your team's lack of responsibility taken regarding this manner. At that time I discovered from the clerk I spoke with that most likely the female who called to tell us our vehicle was ready is a part of your management team. Really? Are you kidding me? A manager called to tell me our car was ready but did not have the respect and common courtesy to discuss the situation and at minimum offer an apology. I have worked customer service management for over 20 years. This is absolutely not how you handle a mistake on your staff members part that could have blown the engine in my brand new 2024 vehicle. What a lack of decent human respect. My vehicle may not be important to you but to me it's a life line. In my 53 years on this earth this was my very first brand new vehicle I have ever owned. We are proud of our vehicle. We have worked incredibly hard to afford it I feel like the lack of responsibility from your service department and management team were a stab in the back. I have oil changes for lifetime on my vehicle but honestly I am afraid to utilize this service. What actions have been put in place to ensure this doesn't happen again? And if I do have an issue in the future will it be handled with the same disregard this situation was? I 100% completely understand human error and that accidents happen. What i dont understand is how do you sleep at night knowing this mistake, when brought to your attention was brushed under the rug by management and not even addressed? This lack of respect and compassion for other people's property is what blows my mind.

Bonnie is very professional

Thank you for good service!

Appreciate the good service!