Jackson was polite, knowledgeable, and helpful in response to my questions.
6/20/2025
Shirley S. VERIFIED CUSTOMER
Very poor customer service! Jackson in particular needs to go to training to understand how he can best setve the public and not HIS needs! I will go to Bozeman or Idaho Falls next time.
6/19/2025
Janice W. VERIFIED CUSTOMER
It was so nice of him to call to tell me my car was finished and exactly what was done. (Change oil and tire rotation). I was glad he checked my car to be sure everything was in good running condition. I feel much better knowing that my car has been inspected. Thank you, Jackson for excellent service.
6/19/2025
Karen L. VERIFIED CUSTOMER
Everyone was so nice.
6/18/2025
Benjamin M. VERIFIED CUSTOMER
Great service! Thank you!
6/17/2025
David R. VERIFIED CUSTOMER
Bonnie and her team are awesome. Only place we will take our VW.
6/16/2025
George W. VERIFIED CUSTOMER
It was a very pleasant experience at underwriter for service to my Santa Fe. They were efficient friendly, and I would give them the highest rating.
6/14/2025
Andrea M. VERIFIED CUSTOMER
The work done was very good and all of the people who helped were exceptionally professional.
6/13/2025
Kelly S. VERIFIED CUSTOMER
I am happy to complete a survey. Everyone that I encountered, both in person and on the phone, was very helpful.
6/13/2025
James G. VERIFIED CUSTOMER
Brought my vehicle in a second time for intermittent flashing of engine light. Under 1,000 miles. Was told everything checked out o.k. no solution offered. Am I to just live with it and how do I tell if it's a real warning or not. This is an issue I won't just live with. Somewhere in Hyundai land someone know this issue and how to repair it. I expect Underriner to research this and find out the solution. In the meantime, I am driving a brand new Kona with a defect.
6/12/2025
Nick B. VERIFIED CUSTOMER
Took care of a problem that I assumed was covered under warranty but was not. Greatly appreciated, that is what I consider good service.
6/12/2025
Amber B. VERIFIED CUSTOMER
Thanks for the excellent service
6/12/2025
Amber H. VERIFIED CUSTOMER
My Volvo has been making a noise , like a loud humming noise every time I push my gas’s pedal. For about a month every time I drive it . So a bring it in and waited over 2 hrs and when it’s done they said that he couldn’t hear the noise . I start my car to leave and I hear the noise . Ugh ????
6/10/2025
Toni H. VERIFIED CUSTOMER
Everybody was extremely nice and helpful
6/10/2025
Cheryl P. VERIFIED CUSTOMER
I had brought in the vehicle for two recalls, but primarily there was a molding or some sort of plastic hanging off of my car on the bottom… They inspected the car and said they couldn’t find anything loose or hanging down off of anything… About an hour after I left the dealership, it was hanging down again lol, I’m sure it was just simply overlooked on accident, but just kind of funny… I’m calling on Monday to see if they can take a look at it whenever I can find time to bring it back to Billings
6/8/2025
Melinda T. VERIFIED CUSTOMER
Retraining on libe tech. Lost all oil in santa fe because of pinched seal. Had to use my AAA towing to get it back to dealer. Mike the manager of service is doing his best to help.
6/7/2025
Matt K. VERIFIED CUSTOMER
Jackson Standing was extremely helpful in delivering the automotive service for our Volvo. Thank you very much!
6/7/2025
Trisha Z. VERIFIED CUSTOMER
I made my appt online and they didn’t have any record of it. They said they could still service the vehicle so that was good. I rec’d a video of my car being checked in. Then it was crickets. I finally called the service department 15 minutes before they closed and Jackson answered. He soon figured out that my car appt was forgotten and no one serviced my car. He did sincerely apologize and assured me my car would be serviced first thing in the morning. I luckily have family that live in Billings so I was able to spend the night. As I don’t live here. As promised, my car was serviced first thing Friday morning. Jackson gave me his card and told me I could contact him directly with any questions going forward. He also gave me a discount on the service.
6/7/2025
Sarah R. VERIFIED CUSTOMER
Bonnie was 10/10 and went above and beyond to help me. It was an overall excellent experience, however I had to drive 2 hours home with my sunroof missing. I think there could be other options for your customers who live out of town.