Everyone was very friendly. My vehicle was ready quicker than I expected. I didn't get his name, but an employee gave me a bowl so I could give my little dog some water. I really appreciate that!
8/16/2025
Judy A. VERIFIED CUSTOMER
Absolutely stellar service and congenial staff. Would definitely recommend your service. Thank you.
8/15/2025
Mona N. VERIFIED CUSTOMER
Ya'll keep forgetting to put the sticker in my window to remind me when my next oil change is. And y'all stopped sending me emails to remind me to set an appointment for my next oil change. And your website doesn't allow me to schedule anymore...I have to call. And I can't hit hit submit on this feedback.
8/15/2025
Jeffrey L. VERIFIED CUSTOMER
It took over 2 hours to get my oil changed. This was not an impromptu drop in. I had a scheduled 1:30pm appointment, and I showed up 10 mins early. I was quoted an hour to an hour and a half. I thought an hour and a half seemed a bit much, but I would’ve gladly taken it! I did not get my vehicle until 3:38pm. Over 2 hours! For an oil change!! The team apologized that they didn’t have time to wash it because they knew I was trying to get to a 4pm meeting across town. I cannot imagine how long I would’ve waited to have a car wash included. If I would’ve been told how long it actually was going to take for this appointment, I would have been able to make plans to not waste my afternoon in the waiting room or I would’ve taken my business elsewhere. Either of those options would have been preferred to what I actually had to experience. Please provide more honest time quotes or keep your team running on time. I’m not sure where the failure was, but the experience for the customer (me) suffered because of it.
8/14/2025
Karla S. VERIFIED CUSTOMER
Fabulous service!!! I have brought my Buick to Underriner since 2013 when I purchased it from the downtown store. Keep up the wonderful customer service.
8/14/2025
Leroy G. VERIFIED CUSTOMER
Great job!
8/13/2025
Talista S. VERIFIED CUSTOMER
Vehicle was there for 7 weeks for a sensor replacement. Didn’t receive one phone call update, had to call on my own multiple times which I was only ever able to speak to someone every fourth or fifth call. After I did speak to someone and was promised call backs which I did not receive.
8/13/2025
Shaylin E. VERIFIED CUSTOMER
Bonnie offered great customer service and answered all my questions. I appreciate how friendly she was and her patience.
8/12/2025
Angela R. VERIFIED CUSTOMER
Thank u! Excellent service.
8/9/2025
Paul T. VERIFIED CUSTOMER
Jackson as always was concise and to the point. Very informative as well! Great service manager!
8/9/2025
Ted C. VERIFIED CUSTOMER
Work was done well and with great courtesy.
8/8/2025
Mary V. VERIFIED CUSTOMER
Nice waiting area
Very friendly helpful people
8/8/2025
Kelly T. VERIFIED CUSTOMER
She is an excellent representative of Underriner -very customer and service focused! Happy 1 year anniversary Bonnie!
8/7/2025
Laura D. VERIFIED CUSTOMER
I think Bonnie forgot to give me a printout of the multipoint inspection. Could you email that to me? Or mail it. Thanks!
8/7/2025
Robert P. VERIFIED CUSTOMER
It looks like the tires were not rotated. The rear 2 tires PSI have been 31 and after driving they are still showing that psi, the front has been 39 so one would expect the numbers be changed or even the pressure filled to 35. We also had someone throw a rock at the car last year and it dinged the passenger rear wheel metal and that is still on that side of the car too. Could you please make a note about the tires not being rotated? Thank you
8/7/2025
Peggy C. VERIFIED CUSTOMER
I still have glass falling from the sunroof that was supposed to to be vacuumed out when the sunroof glass was replaced.
8/6/2025
Caroline J. VERIFIED CUSTOMER
Instead of relying on a text to let people know the status of their car, having someone come out and talk to them would be better. I didn’t check my texts for 15 or 20 minutes before I realized it was you had sent a text explaining the status of my car, what needed to be done and how much I would have to pay. Then I had to go up to the desk and get further information. My appointment would’ve been finished much quicker had someone come out to let me know and to go over the items with me.
8/6/2025
Inger C. VERIFIED CUSTOMER
Bonnie was pleasant to deal with and did keep me informed of my service. In the past, there was staff there to greet me at my car for drop off and pulling my car up at the end. I recall that was a nice welcoming touch especially at the end as yesterday looking for a place to throw the plastic seat protector and floor mat away outide. Your diagnostic charges are overpriced especially when I had the exact code myself.
8/6/2025
Eleanor C. VERIFIED CUSTOMER
Underreiner did a fabulous job of working me in with both my AC and recall issues. I really appreciated it!!! Kind, generous staff made it possible! I got there at 7am and was out and to the hospital by 9:30am!